What are the responsibilities and job description for the Key Holder Store Operations Manager position at Brahmin Leather Works?
Brahmin Leather Works is a leading manufacturer of luxury handbags that are designed to spark confidence in those who carry them. As a Full-time Key Holder, you will play a critical role in creating a store environment that provides exceptional sales and customer service.
Responsibilities:
- Partner with the Store Manager to create a store environment that provides exceptional sales and customer service.
- Manage a staff of sales associates and be responsible for achieving sales goals.
- Recruit, develop, and retain a strong selling team.
Key Areas of Responsibility:
- Talent Management: Coordinate staff, provide timely coaching and feedback, maintain positive working relationships, support education, and ensure compliance with company policies.
- Sales and Service: Achieve sales and service metrics, lead by example, maintain consistent selling and service standards, analyze reports, and optimize performance.
- Building Clientele: Manage and guide associates to market Brahmin brand initiatives, grow key sales and service metrics, and drive brand loyalty.
- Store Operations: Plan and prioritize tasks, maintain store cleanliness and housekeeping standards, protect company assets, and support visual direction.
Requirements:
- High School or General Equivalency Diploma (GED) required and minimum of 1-2 years of retail experience.
- Ability to communicate professionally and in a timely manner with the Store Manager, customers, associates, and company partners.
- Ability to work a flexible schedule based on the needs of the business including opening/closing shifts as well as weekends and holidays.
