What are the responsibilities and job description for the Brain Injury Resource Facilitator (phone-base position at Brain Injury Association Of Colorado, Inc?

Job Description

PRIMARY FUNCTION :

As a Brain Injury Resource Facilitator, work with clients across the state of all ages by phone and email to provide guidance, support, and hope while navigating resources.

ESSENTIAL DUTIES / RESPONSIBILITIES :

Work with clients statewide by phone to help brain injury survivors and their support networks access and understand the benefits and resources available in their community.
When necessary, collaborate with in-person Resource Facilitators to schedule face-to-face meetings to meet client needs.
Create new or update existing client files within Salesforce including at minimum, baseline demographics, injury, and contact information.
Open client cases with achievable goals to address client needs, documenting summary of activity within 48 hours of interaction.
Support brain injury survivors in troubleshooting challenges, even in cases where they may be uncertain about the resources they require.
Refer clients to internal programs and / or community agencies to meet resource needs.
Assist clients with overdue utility bills by utilizing the Energy Outreach of Colorado Bill Pay system which includes annual training requirements.
Work collaboratively with team members when they encounter challenges in finding resources for clients or determining the appropriate course of action. Additionally, offer assistance to team members dealing with challenging clients.
Answer calls and respond to voicemails on the Brain Injury Alliance of Colorado’s main line number.
Establish connections with external service providers to maintain an up-to-date inventory of resources.
Take part in staff training sessions and meetings to collaborate with the team and enhance professional skills.
Respond to MINDSOURCE client inquiries in need of direct services.
Provide education to clients, support networks, and professionals regarding the fundamentals of brain injuries and the significance of addressing symptoms, including the provision of educational materials as necessary.

QUALIFICATIONS :

Required Qualifications

Bachelor’s degree, or equivalent experience, in areas related to the position.

Experience navigating systems in a human services, case management, social work, or other applicable setting

Knowledge of community, state, and federal resources for brain injury, disability, or human services specific to the region this position serves.

Access to reliable transportation for travel within the region this position serves as needed.

Preferred Qualifications

Experience working with people with cognitive disabilities and / or behavioral health challenges.

Experience teaching life skills such as : organization, financial management, healthy lifestyle, social skills, job skills, computer, and internet usage.

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Brain Injury Resource Facilitator (phone-base

What are the responsibilities and job description for the Brain Injury Resource Facilitator (phone-base position at Brain Injury Association Of Colorado, Inc?

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