What are the responsibilities and job description for the Receptionist/Customer Service Representative position at Brainerd Animal Hospital?
```Overview```
We are seeking a highly organized and detail-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a vital role in ensuring customer satisfaction and maintaining positive relationships with our clients.
```Duties```
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products, services, and pricing
- Assist customers with checkout and basic discharge instructions
- Maintain customer records by updating account information and notes on interactions
- Schedule appointments and manage calendars for the team
- Perform administrative tasks such as product ordering, data entry, and document preparation
- Collaborate with doctors and technicians to ensure seamless customer experiences
```Experience```
- Previous experience in a customer service role is preferred
- Proficient in using computerized systems for data entry and record keeping
- Familiarity with phone systems and ability to handle high call volumes
- Strong organizational skills with the ability to prioritize tasks effectively
- Excellent communication skills
- Experience in a veterinary office or front desk role is a plus
If you are a motivated individual with exceptional customer service skills and enjoy working in a fast-paced environment, we would love to hear from you. Join our team as a Customer Service Representative and be part of a company that values its employees' contributions.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
- Parental leave
Schedule:
- 8 hour shift
- Day shift
- No nights
- No weekends
Ability to Relocate:
- Brainerd, MN 56401: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $19