What are the responsibilities and job description for the Service Manager position at Brainerd Sports & Marine?
Overview
Brainerd Sports and Marine seeking a dedicated and experienced Service Manager to lead our Marine service department. The ideal candidate will possess strong leadership skills and a deep understanding of Marine diagnostics and repair. As the Service Manager, you will be responsible for overseeing the service team, ensuring high-quality customer service, and driving operational efficiency within the dealership. Your expertise in upselling and collaboration sales will be essential in achieving departmental goals while maintaining a focus on customer satisfaction.
Responsibilities
- Manage daily operations of the service department, ensuring efficient workflow and productivity.
- Supervise and mentor service technicians, providing guidance on Marine diagnostics and repair processes.
- Collaborate with sales teams to align service offerings with customer needs and promote upselling opportunities.
- Oversee the scheduling of service appointments and ensure timely completion of repairs.
- Maintain high standards of customer service by addressing customer inquiries and resolving issues promptly.
- Ensure compliance with safety regulations and dealership policies.
Requirements
- Proven experience in marine service management or a similar role within a dealership environment.
- Strong knowledge of marine diagnostics, repair techniques.
- Excellent communication skills with a focus on collaboration sales strategies.
- Ability to lead a team effectively while fostering a positive work environment.
- Proficient in using service management software to track repairs, schedules, and customer interactions.
- Strong problem-solving skills with an emphasis on aligning team efforts to meet departmental objectives.
- Previous experience as a service technician is preferred but not mandatory.
If you are passionate about the boating industry and have the leadership qualities to drive success in our service department, we invite you to apply for this exciting opportunity.
Job Type: Full-time
Pay: $65,000.00 - $73,000.00 per year
Benefits:
- Employee discount
- Paid time off
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $65,000 - $73,000
