Revenue Operations Coordinator

For over two decades, BrainPOP has been trusted by educators and parents worldwide as a source of engaging and impactful learning experiences for all kids. With a presence in over two-thirds of U.S. districts through school and district subscriptions and an estimated annual reach of 25 million students, BrainPOP is empowering kids to take agency over their learning and excel in and out of the classroom. 

The company was acquired in 2022 by KIRKBI, the family-owned holding and investment company of the LEGO brand, marking a significant milestone as their first acquisition in the digital learning realm. We are thrilled to continue making learning fun and accessible with the strategic guidance and support of KIRKBI.

About the Role

We’re seeking a Revenue Operations Coordinator to join our Revenue Operations team. This position will report to the Revenue Operations Manager and will play a critical role in supporting our sales, success, order activations, and revenue data integrity.

As a Revenue Operations Coordinator, you will serve as a key support resource for our Sales, Marketing, and Finance teams, ensuring smooth and efficient revenue operations. Your responsibilities will span sales support, order processing, data integrity, and cross-functional collaboration. This role is ideal for a detail-oriented, process-driven professional who enjoys problem-solving and working with data.

This role will either be hybrid based in NYC with the opportunity to work remotely spend time onsite at our NYC HQ (preferred), or remote in the Eastern time zone (see list of hiring states below)

In this role, you will

• Assist with sales support requests by resolving basic tickets submitted through the Sales Jira help desk, ensuring timely response, accuracy, and proactive follow-up.
• Support order processing by performing data entry, reviewing purchase order accuracy, and building an understanding of processing workflows and associated systems like Salesforce and NetSuite
• Ensure seamless customer experience by responding to basic customer inquiries regarding orders, renewals, and subscription updates.
• Support data integrity efforts by assisting with data clean up tasks in Salesforce, NetSuite, and other systems.
• Collaborate with Finance and Billing teams to ensure accurate customer subscription data, process order amendments, and maintain organized payment information.
• Provide direct support to the Sales team, helping troubleshoot CRM-related issues, provide guidance/document sales processes, executing bulk quote requests, and assisting with outreach campaigns.
• Provide administrative support for the RFP response process by assisting with documentation and coordination tasks
• Support user-acceptance testing (UAT) by executing test cases and documenting bugs
• Other duties as assigned

You Are 

• Passionate about operational efficiency and data accuracy
• Highly detail-oriented, with a knack for organization and problem-solving
• Curious and learning oriented; seeks learning opportunities, and is able to apply new knowledge and skills
• A strong communicator, comfortable liaising with internal teams and external customers
• Able to manage multiple tasks simultaneously and prioritize effectively
• A proactive team player who takes ownership of responsibilities while collaborating cross-functionally

On Your Resume

• 6 months to 2 years of experience in a professional environment (internship experience is ok); exposure to sales operations, order processing, revenue operations, customer support, or a related field preferred
• Bachelor's degree preferred
• Experience with Salesforce, NetSuite, Jira, Looker, or similar CRM and ERP tools is a strong plus
• Basic skills in Excel and Google Sheets for data management and reporting
• Experience working in B2B SaaS or EdTech is a plus
• Previous exposure to sales teams, finance teams, or order processing workflows is a plus

Location

The BrainPOP team operates in a hybrid work environment: Each role has remote flexibility and an in-person component at our New York headquarters or other meeting locations. Based on the requirements of a specific role, we may prioritize hiring within a commutable distance of our New York headquarters or in another region relevant to that role.

We are able to employ remotely out of the following approved hiring states:

• Arizona
• California
• Connecticut
• Florida
• Georgia
• Illinois 
• Massachusetts
• Missouri
• New Jersey
• New York
• North Carolina
• Ohio
• Oregon
• Pennsylvania
• Tennessee
• Texas

Life at BrainPOP

At BrainPOP, our work directly impacts how teachers teach and students learn. They inspire us to build solutions that facilitate joy and meaningful learning outcomes. Our commitment to educators and kids is reflected in our dedication to the BrainPOP team: ensuring their experience is empowering, creative, collaborative, playful, and anchored in learning and growth.  

Our team is made up of educators, data scientists, published authors, engineers, artists, bakers, film buffs, cyclists, dual citizens, and so much more. We value diversity and inclusion, collaboration, and learning from multiple perspectives.

We believe that a diverse organization is a more effective organization. BrainPOP is an Equal Opportunity/Affirmative Action Employer.