What are the responsibilities and job description for the Senior Project Manager position at BrainSell?
BrainSell is looking for a senior-level, customer-facing Project Manager to work with internal and offshore engineering teams to balance priorities across various client projects. The ideal candidate will manage Sales, Marketing, ERP, or Customer Service-related software or SaaS
projects for SMB to enterprise-level customers.
Responsibilities:
- Work with Account Executives, Client Stakeholders, and engineers to ensure projects are fully defined and assist in developing supporting documentation (e.g., SOW)
- Understand project objectives and work with technical leads to build implementation schedules
- Lead kick-off meetings, sprint planning meetings, retrospectives, stand-ups, and other AGILE methodologies
- Clearly communicate expectations to project stakeholders; act as a mediator between stakeholders and project team members if needed; communicate project timelines to all stakeholders
- Create, update, and maintain project plans and schedules to keep project teams aligned & maintain accurate project forecasts, burndown, and status
- Track and report on project milestones and provide status reports to project sponsors
- and stakeholders
- Monitor project progress and enforce workflow, timelines, and deadlines to ensure on-time, on-budget project delivery
- Work with consulting and implementation to align operational and technical strategy
- and architecture needs for client projects
- Defining project KPIs and success metrics
- Identify, manage, and escalate issues as necessary
- Control, monitor, and facilitate change requests
- Identify, define, and communicate risks to stakeholders
Requirements:
- 10 years of experience as a Project Manager in the tech or SaaS industry with advanced
- technical knowledge
- Direct experience in delivering projects using Agile/Scrum and other methodologies
- A deep understanding of project management processes and disciplines
- Strong soft skills with the ability to partner effectively with various cross-functional teams
- Excellent communication skills and ability to communicate at all levels
- Strong knowledge of line-of-business applications and platforms such as CRM/CX,
- Marketing Automation, Integrations, cloud software, Customer Service software, etc.
- A bias toward action
- Must have the ability to multi-task to manage in a fast-paced, often ambiguous environment effectively
- Ability to proactively identify impediments on the critical path of the project and remove them
- Demonstrated structured problem-solving approach to help a team work through a
- wide range of issues
- Mastery of using project management software (e.g., Wrike, Jira)
- Intellectual curiosity for emerging technologies and engineering challenges
- Ability to prioritize across different types of value dimensions
- Excellent communication skills and attention to detail
- PMP certification is a big plus
- Experience managing offshore teams is a plus
- Experience managing consulting projects for clients is strongly preferred