What are the responsibilities and job description for the Technical Writer and Documentation Strategist position at BrainStorm?
Company
BrainStorm (www.brainstorminc.com) is a B2B SaaS company that drives digital adoption and organizational change for outstanding companies around the world, including PepsiCo, American Express, Land O'Lakes, Inc., Mattel, Inc., Panasonic, Merck Company, and more.
BrainStorm thrives on a dynamic and fun-loving atmosphere, paired with a steadfast commitment to excellence. Our high-performing team is composed of self-starters who play a pivotal role in driving our success. Once we walk through the door, it’s definitely ‘Go Time’.
Opportunity
Are you a tech-savvy problem solver with a passion for creating exceptional user experiences? Do you thrive in a role where you can shape the entire documentation journey, from concept to delivery? If so, we want you to be our Technical Writer and Documentation Strategist!
BrainStorm is seeking a driven and innovative individual to revolutionize our customer documentation. You'll be more than just a writer; you'll be a strategic thinker, a process improver, and a champion for user-friendly content. You'll own the entire documentation lifecycle, from collaborating with development teams to optimizing the delivery and consumption of our help resources.
What You'll Deliver:
End-to-End Documentation Ownership:
- Partner with engineers, product owners, and UI/UX from the initial planning stages to create comprehensive and intuitive product and API documentation.
- Translate complex technical information into clear, concise, and engaging content that empowers our users.
User Experience Optimization:
- Design and implement a seamless user experience for our documentation website, focusing on searchability, navigation, and content consumption.
- Develop and maintain UX copy that enhances product usability.
Process Innovation and Automation:
- Identify and implement process improvements to streamline documentation creation and deployment.
- Explore and evaluate new tools and technologies to deliver documentation and quantify usage.
- Automate deployment processes where possible.
Content Strategy and Delivery:
- Develop and maintain a content strategy that aligns with business goals and user needs.
- Stay abreast of industry best practices and adapt documentation formats accordingly.
- Ensure content quality through diligent editing and proofreading.
Internal Training and Knowledge Sharing:
- Assist with internal training initiatives to ensure internal teams are knowledgeable on product features.
Who You Are: An Innovator and Problem Solver
- A self-starter with a proactive and solution-oriented mindset.
- A strategic thinker with a passion for improving processes and user experiences.
- A strong communicator who can bridge the gap between technical teams and end-users.
- A master of organization and prioritization, capable of managing multiple projects simultaneously.
- Someone who is comfortable with new technology and leverages AI to drive innovation and efficiency.
- Someone with a strong understanding of grammar, punctuation, and style guides.
- You enjoy finding and implementing best in class software.
- You enjoy finding ways to automate processes.
Bonus points for experience in:
- RESTful API documentation and usage.
- Content management systems and documentation tools (e.g., MadCap Flare, Confluence, Jira).
- Website design and user experience.
- Experience with Markdown.
Why Join BrainStorm?
- Opportunity to make a significant impact on our product and customer experience.
- Collaborative and dynamic work environment.
- Room for growth and professional development.
- Opportunity to be a key player in the improvement of the documentation process.
BrainStorm provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Medical, dental, 401k, and other benefits are included. The position is available in the American Fork, UT office.
BrainStorm Inc is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.
