Demo

Automotive Sales BDC Representative

BRAM Auto Group
Freehold, NJ Full Time
POSTED ON 2/7/2025
AVAILABLE BEFORE 5/7/2025

Job Description

AUTOMOTIVE Sales BDC REPRESENTATIVE

BRAM Auto Group is one of the largest family-owned businesses in the Tri-State area serving customers in New York and New Jersey for over 50 years. BRAM is a premier automotive management group- we own and operate 12 innovative Dealership Locations representing Lexus, Honda, Toyota, Jeep, Chrysler, and Hyundai Brands.

BRAM is looking for talented, detail oriented and dedicated professionals to join our team and ensure the bright future of our franchise. If you are personable, energetic and of high integrity, this is a fantastic opportunity to take the next step in your automotive career.

We are looking for an experienced, Service BDC Representative that will be responsible for handling scripted and unscripted inbound and outbound calls, and setting appointments for the Service Department.

Job Duties and Responsibilities :

  • Ensures excellent service standards and maintains high customer satisfaction
  • Responsible for being professional, courteous, and knowledgeable on each call
  • Responsible for maintaining minimum quota requirements as outlined by management
  • Monitors and contacts dealership and third party leads and inquiries
  • Collaborates with service advisors to schedule service appointments
  • Maintains a general understanding of the repair process and explains the process to our customers
  • Addresses customer concerns and escalates them to managers as needed
  • Directs customers to the appropriate departments as needed
  • Follows up after customer service visit to ensure customer satisfaction
  • Follows company safety procedures and policies

Job Qualifications :

  • Excellent customer service skills and interpersonal communication skills; cultural sensitivity and demonstrates ability to work with diverse people groups
  • Previous Dealership BDC experience is preferred (2 years)
  • Excellent verbal and written communication skills, including the ability to effectively present information and respond to questions and management
  • Excellent organizational skills and attention to detail
  • Able to establish rapport and build relationships with customers
  • Demonstrate sufficient computer literacy
  • Possess a positive attitude and commitment to adhere to and administer company policies, procedures and standards
  • If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Automotive Sales BDC Representative?

    Sign up to receive alerts about other jobs on the Automotive Sales BDC Representative career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $111,487 - $161,520
    Income Estimation: 
    $122,633 - $166,569
    Income Estimation: 
    $116,413 - $176,962
    Income Estimation: 
    $129,120 - $252,029
    Income Estimation: 
    $133,900 - $199,666
    Income Estimation: 
    $35,979 - $45,091
    Income Estimation: 
    $41,527 - $53,091
    Income Estimation: 
    $41,527 - $53,091
    Income Estimation: 
    $47,809 - $60,449
    Income Estimation: 
    $59,001 - $77,833
    Income Estimation: 
    $73,754 - $99,306
    Income Estimation: 
    $73,754 - $99,306
    Income Estimation: 
    $98,363 - $136,806
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at BRAM Auto Group

    BRAM Auto Group
    Hired Organization Address Yonkers, NY Full Time
    Job Description AUTOMOTIVE RECEPTIONIST BRAM Auto Group is one of the largest family-owned businesses in the Tri-State a...
    BRAM Auto Group
    Hired Organization Address Yonkers, NY Full Time
    Job Description BRAM Auto Group is one of the largest family-owned businesses in the Tri-State area serving customers in...
    BRAM Auto Group
    Hired Organization Address Yonkers, NY Full Time
    Job Description BRAM Auto Group is one of the largest family-owned businesses in the Tri-State area serving customers in...
    BRAM Auto Group
    Hired Organization Address Freehold, NJ Full Time
    Job Description Job Description BRAM Auto Group is one of the largest family-owned businesses in the Tri-State area serv...

    Not the job you're looking for? Here are some other Automotive Sales BDC Representative jobs in the Freehold, NJ area that may be a better fit.

    BDC Representative

    All American Ford of Old Bridge, Old Bridge, NJ

    AUTOMOTIVE BDC MANAGER

    OPEN ROAD AUTO GROUP, East Brunswick, NJ

    AI Assistant is available now!

    Feel free to start your new journey!