Part-Time Key Holder

About Branch

Branch is shaking up the $46B office furniture industry to create an office experience for the 21st century: easy, affordable and flexible so you can sit down (or stand) and get to work.

We're based in NYC and backed by the investors behind household brands like Quip, Caraway and Peloton. Our founders arrive with experience in partnerships, real estate acquisitions and venture building at leading real estate companies like Oxford Properties, SL Green and Redfin. 

We’re an ambitious group of problem solvers innovating across software, design and logistics, and we’re looking for entrepreneurial teammates who like a challenge.

The Role

We’re looking for a Part-Time Key Holder to support the daily operations of our retail store, ensuring a seamless and engaging customer experience. As a Key Holder, you’ll play a vital role in maintaining store standards, assisting customers, and supporting the retail team in driving sales and operational excellence.

This is a part-time position (15 to 25 hours per week) that will report directly to the Store Manager for our retail store near Jackson Square, San Francisco.

Day To Day

• Store Opening & Closing: Responsible for opening and closing the store, ensuring all operational procedures are followed, including cash handling, security protocols, and store presentation.
• Customer Service Excellence: Provide exceptional customer service by engaging with customers, addressing inquiries, and ensuring a positive shopping experience in line with the high-end nature of the brand.
• Team Support & Supervision: Assist the management team by overseeing store associates during shifts, providing direction and support as needed to ensure smooth operations and the achievement of sales goals.
• Sales Floor Operations: Assist with maintaining an organized and visually appealing sales floor, ensuring products are displayed attractively, and that stock is managed and replenished as needed.
• Inventory & Stock Management: Help with inventory control, ensuring that stock levels are accurately maintained and assist with stock receiving and replenishment processes as needed.
• Flexibility in Responsibilities: Assist with other tasks as needed, including assisting with in-store events, special promotions, or other administrative tasks, ensuring the store runs efficiently and aligns with the company’s needs in a growing startup environment

What We’re Looking For

• High-End Retail Experience: A minimum of 2-3 years working in a high-end or luxury retail environment, with a proven ability to deliver exceptional customer service and drive sales in a premium setting.
• Supervisory & Leadership Skills: Experience in a supervisory role, with the ability to lead by example, motivate a small team, and provide guidance during shifts, ensuring high standards are met.
• Excellent Communication Skills: Strong verbal and written communication skills, with the ability to effectively interact with customers, colleagues, and management, ensuring seamless communication across the store.
• Sales Expertise: Demonstrated ability to meet and exceed sales targets, while providing a personalized, consultative approach to customers, fostering long-term relationships and repeat business.
• Problem-Solving Ability: Strong critical thinking skills, able to handle customer concerns or operational issues efficiently and professionally, maintaining a positive store atmosphere.
• Flexibility & Adaptability: Comfort with working in a dynamic, startup environment, where roles may evolve and responsibilities may shift, requiring flexibility and a hands-on approach.

Branch is proud to be an equal opportunity employer that celebrates individuality and uniqueness. We firmly believe that diverse perspectives, backgrounds, and experiences fuel innovation and creativity, ultimately making us a stronger and more effective team.

Our goal is to create a nurturing environment where all individuals are respected, appreciated, and empowered to achieve their utmost potential while being their true authentic self.

Branch is committed to providing reasonable accommodations to ensure our selection process is equitable, and such accommodations can be made available on request. If you require an accommodation, please contact people@branchfurniture.com.