Family Entertainment Assistant Manager at Branchburg Sports Complex

Job Overview

The Branchburg Sports Complex is seeking an experienced, highly self-motivated, and energetic individual who will be responsible to help market, coordinate and execute all duties within a Family Entertainment Center, including Special Events. The facility is anchored by a laser tag arena, arcade, basketball court and turf fields within a 78,000 square foot complex. Duties would include but are not limited to planning events from start to finish, creating menus, designing customized schedules, and helping to ensure the event is well managed.

Primary responsibilities:

· Coordinate and market events such as corporate events, summer camp trips, team outings, fundraising, project graduations, family fun nights, parent’s night out, Bat/Bar Mitzvah’s, and other parties.

· Directly oversee all Special Events and assist the management and party staff with all aspects of the Family Entertainment Center.

· Manage overall day-to-day operations in a high volume and successful Family Entertainment Center.

· Make daily decisions that involve time management, staff scheduling and support, uphold product quality, cleanliness, and other company standards.

· Build sales and maximize profits by effectively recruiting, training, developing, and communicating company and customer expectations to the entire team.

· Coach, teach and motivate the team to maintain high quality customer service and safety.

· Running Day-to-Day MOD shifts are required.

Requirements:
- Proven experience in hospitality or resort management with a focus on guest services.
- Strong leadership abilities with experience in supervising teams effectively.
- Excellent organizational skills with the ability to manage multiple events simultaneously.
- Proficient in report writing to communicate event outcomes and recommendations.
- Experience in cash handling procedures is preferred.
- Background in events management is highly desirable.
- Exceptional customer service skills with a commitment to enhancing the guest experience.
- Ability to work flexible hours, including evenings and weekends as needed (One weekend day required).

Job Type: Full-time

Benefits:

• Health insurance

Schedule:

• Day shift
• Evening shift
• Every weekend

Work Location: In person