What are the responsibilities and job description for the Technical Support 2 – Contract Position position at BranCore Technologies?
Contract Length: The contract to be extended annually beyond June 30, 2025, likely for 6-12 months based on performance.
Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams. Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices. Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a “customer first” attitude. Position is responsible for agency-specific end user support throughout Salem District client. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.
Required/Desired Skills
Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams. Required, 5 Years
Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices. Required, 5
Years
Ability to communicate effectively verbally and in writing with individuals and groups. Required, 5 Years
Experience working with help desk request tracking and reporting tools. Required, 5 Years
Strong Customer Service skills that include a “customer first” attitude. Required, 5 Years
Provide computer training for field staff. Desired
Knowledge of computer/mobile device applications and how they operate in an enterprise environment. Desired
Experience with creating training documentation. Nice to have
- Candidates local to the Roanoke/Salem, VA area required
- Candidate will be required to work ONSITE daily M-F 8-5pm, NO exceptions, working with end users within the assigned district.
- MUST possess a valid driver’s license and have a clear driving history – will drive state vehicle.
Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams. Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices. Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a “customer first” attitude. Position is responsible for agency-specific end user support throughout Salem District client. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.
Required/Desired Skills
Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams. Required, 5 Years
Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices. Required, 5
Years
Ability to communicate effectively verbally and in writing with individuals and groups. Required, 5 Years
Experience working with help desk request tracking and reporting tools. Required, 5 Years
Strong Customer Service skills that include a “customer first” attitude. Required, 5 Years
Provide computer training for field staff. Desired
Knowledge of computer/mobile device applications and how they operate in an enterprise environment. Desired
Experience with creating training documentation. Nice to have
