What are the responsibilities and job description for the Technical Support Specialist position at BranCore Technologies?
Job Title: Help Desk Analyst 4
Job Duration: 12 Months with the possibility of an extension
Job Location: North Chesterfield, VA
Pay Rate: $25/HR on W2
Job description
The Help Desk Analyst 4 is responsible for assisting and providing technical support for Live Scan agencies state wide, to answer questions from agencies and IT suppliers about the Live Scan onboarding process, to answer and track incoming calls and email requests for technology assistance related to purchasing new equipment and upgrading existing equipment, to answer questions related to establishing network connectivity from agency Live Scans to Live Scan cloud hosts, to create/maintain computer software/hardware inventories; to prepare and coordinate the completion of agency MOUs, to generate help desk tickets and forward service requests to IT suppliers, to monitor open tickets, and provide status updates to users. Performs other duties as assigned.
Knowledge, Skills, and Abilities
· Advanced computer skills are required, particularly related personal computers, PC peripherals and network Help Desk support services that align with the responsibilities summarized in the Job Description.
· In addition, strong candidates will have expertise related to troubleshooting computer software/hardware problems.
· advanced customer relations skills; good verbal and written communication skills.
· ability to control and manage several projects simultaneously.
· working knowledge of MS Word, MS Excel, and MS outlook.
· strong analytical and decision-making skills.
Job Types: Full-time, Part-time, Contract, Temporary
Pay: Up to $25.00 per hour
Expected hours: 40 per week
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Technical support: 5 years (Preferred)
Ability to Commute:
- North Chesterfield, VA 23235 (Required)
Work Location: In person
Salary : $25
