What are the responsibilities and job description for the Customer Service Associate position at Brand Executives Inc?
Job Description Job Description We are hiring a Customer Service Representative in Columbus, OH. The Customer Service Representative is primarily tasked with the essential function of delivering exceptional customer service to our valued clients. This is an exciting opportunity to work in a dynamic and fast-paced environment, interacting with customers and ensuring their needs are met with efficiency, respect, and professionalism.Customer Service Representative Qualifications : Superior verbal & written communication skill-setsWork with a sense of urgency; demonstrate timely and thoroughly executionUpbeat & outgoing mindset with positive energyInteracts successfully with individuals and also teamsMaintains fruitful customer connectionsPrior customer service or sales experienceInteracts successfully along with all amounts of management as well as staff membersAbility to work effectively independently and within a team to perform all tasks as assignedHigh school diploma or equivalent1 year prior sales coordination or customer support experienceSAP experience is a plusFlexible with an ability to handle multiple tasks when priorities shiftCustomer Service Representative Tasks & Duties : Provide professional, timely and accurate responses to requests made via phone calls, customer service window and emailEnter, track, monitor and coordinate customer materials.Complete sales transactions and new account registrationsManage time with customer efficiently and effectivelyProvide timely communication, leadership, and continuous feedback towards process improvement.Specific customer purchase order processingAnalyze customer needs and provide appropriate solutionsHandle customer inquiries, complaints, and escalations in a professional mannerMaintain accurate and detailed records of customer interactionsCustomer Service Benefits : Flexible scheduling and competitive compensationFull time staff earn paid time off as well as paid holidays and paid training opportunitiesHybrid-remote work optionsApplication process : Please submit a resumé to apply.The Employer retains the right to change or assign other duties to this position. Essential functions and responsibilities may be subject to change in order to meet operational needs. We are in an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, orientation, gender identity, national origin, veteran or disability status.
