Hotel General Manager

General Manager at Extended Stay Select - The Villages, FL

Are you a dynamic and experienced hospitality professional looking to make your mark in a thriving community? Extended Stay Select, a newly built, state-of-the-art property in the picturesque city of The Villages, Florida, is seeking a motivated General Manager to lead our team and deliver exceptional guest experiences.

About Us: Extended Stay Select is proud to offer top-notch accommodations with modern amenities designed for both short-term and extended stays. Our brand-new facility is situated in the heart of The Villages, renowned for its charming atmosphere, vibrant community, and beautiful surroundings.

Position Overview: As the General Manager, you will be the driving force behind the hotel's success. You will oversee daily operations, ensure guest satisfaction, and lead a dedicated team to uphold our high standards of service. Your leadership will be instrumental in creating a welcoming environment for both guests and staff.

Key Responsibilities:

• Key Responsibilities:
• Operational Management:
• Oversee all daily operations of the hotel, including front desk, housekeeping, maintenance, and guest services.
• Ensure all departments operate smoothly and adhere to brand standards and procedures.
• Develop and implement efficient operational policies and procedures.
• Guest Experience:
• Provide a high level of guest service and ensure that guests have a positive experience throughout their stay.
• Address and resolve guest concerns or complaints promptly and effectively.
• Monitor guest feedback and make improvements based on reviews and surveys.
• Financial Management:
• Develop and manage the hotel’s budget, including forecasting, planning, and financial reporting.
• Monitor financial performance and implement strategies to maximize revenue and profitability.
• Control operating costs and manage expenses to achieve financial targets.
• Staff Management:
• Recruit, hire, train, and supervise hotel staff, including front desk associates, housekeeping, and maintenance personnel.
• Create a positive work environment, provide ongoing training, and ensure staff adherence to company policies and procedures.
• Conduct performance evaluations and provide constructive feedback to staff.
• Sales and Marketing:
• Develop and implement sales and marketing strategies to increase occupancy and revenue.
• Build and maintain relationships with corporate clients, travel agents, and local businesses.
• Coordinate promotional activities and special events to attract guests and enhance the hotel’s visibility.
• Compliance and Safety:
• Ensure compliance with all local, state, and federal regulations, including health and safety standards.
• Implement and monitor safety and security procedures to ensure a safe environment for guests and staff.
• Conduct regular inspections and audits to maintain property standards.
• Community Engagement:
• Represent the hotel in local community events and activities to build positive relationships and enhance the hotel’s reputation.
• Engage with local organizations and businesses to promote the hotel and create partnership opportunities.
• Qualifications:
• Proven experience as a General Manager or similar leadership role in the hospitality industry.
• Strong understanding of hotel operations, including front desk, housekeeping, and maintenance.
• Exceptional leadership, communication, and interpersonal skills.
• Ability to handle multiple tasks and make informed decisions in a fast-paced environment.
• Proficiency in hotel management software and Microsoft Office Suite.
• A degree in Hospitality Management or related field is preferred.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Paid jury duty
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Morning shift
• Night shift
• Weekends as needed

Work Location: In person

Salary : $45,000 - $50,000