Operations Manager

Job Description

Job Description

OPERATIONS MANAGER

Reports To : The Operations Manager reports to VP of Operations.

Job Overview :

The Operations Manager is responsible for the timely and accurate route planning and dispatch support for the company delivery and installations operation. Responsible for ensuring the right products are delivered and / or installed to the right location on time to the quality required and in the most cost effective way. Oversees the customer call center support team, daily operations and logistics employees.

Key Responsibilities :

Strategy and Development Contribute to the creation and implementation of best practice logistics vision, strategy, policies, processes and procedures to aid and improve operational performance

Plan, manage and evaluate logistics operations liaising with internal stakeholders, suppliers, logistics providers, transportation companies and customers

Create and implement best practice logistics principles, policies and processes across the organization to improve operational and financial performance

Ensures a low-cost operating position by working with the Dispatch department and Warehouse to manage effective delivery schedules and properly training delivery associates.

Deliver solutions to logistics problems while maintaining high levels of quality and service within budgetary requirements

Monitor quality, quantity, delivery times, and transport costs

Negotiate rates and contracts with transportation and logistics providers and recommend optimal transport modes, routes or frequency

Resolve problems concerning transportation, logistics systems or customer issues

Review impact of logistics changes, such as routing, shipping modes, product volumes or carriers and report results to others

Assess and make recommendations for logistics processes in potential new facilities or plants and advise of cost implications and efficiency

Support continuous improvement initiatives and identify inefficiencies and cost optimisation opportunities

Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping.

Manage, coach and develop a high performing team that meets agreed objectives and delivers best practice results, added value and continuous improvements

Develop and maintain strong relationships with all connected with the logistics process Ensure all completed orders are dispatched on time

Participate in carrier management processes, such as selection, qualification, or performance evaluation.

Ensure carrier compliance with company policies or procedures for product

Qualifications :

Associates Degree or higher in a business-related field.

Two plus years of proven experience in Logistics or Install field.

Excellent executive-level communication, presentation and interpersonal skills.

Excellent English language skills, written and verbal. Additional languages are a plus.

Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records.

Willingness to lead, take charge, and offer opinions and direction.

Ability to analyze information and use logic to address work-related issues and problems.

Ability to maintain composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

Working knowledge of office equipment.

Excellent customer service skills.

Strong relationship building skills are a must.

Ability to learn and assimilate information quickly.

Enthusiast, strong work ethic and a positive attitude.

Strong organizational skills with the ability to multitask.

Must be able to move and / or lift up to 25 pounds.

Must be able to work independently and exercise good judgment with no direct supervision.

Desired Competencies :

Proven analytical skills. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Strong interpersonal skills to handle sensitive and confidential situations.

The ideal person for this job would be a team player, personable, professional, upbeat, and energetic, takes initiative, uses tact and diplomacy.

Actively participate in the team environment that will foster forward thinking, innovation and creativity in order to meet the needs of the company now and in the future.

Build positive relationships with customers and team members.

Initiative to resolve problems and seek answers independently and enthusiastically persist until goals are achieved.

Powered by JazzHR

VRD8XhGfmF