What are the responsibilities and job description for the IT Support Analyst position at Branding 2?
JOB TASKS & RESPONSIBILITIES
- Reports and works with assigned lead to set priorities
- Respond to requests for technical assistance in person, via phone, electronically; may require travel between facilities
- Diagnose and resolve technical hardware and software issues
- Train end-users in access, security, use and customization of programs and software
- Follow standard help desk procedures/protocol
- Identify and escalate situations requiring urgent attention; inform management of recurring problems
- Track and route problems and requests and document resolutions
- Log all help desk interactions
- Maintain documentation including inventory, ticket tracking and assigned project work
- Stay current with system information, changes and updates
- Prepare computer desktops for deployment
- Level 1 Triage Support peripheral hardware (printers, scanners, accessories)
- May act as the liaison into second and third level vendor support groups to help expedite the support process
REQUIREMENTS
- Requires two years of related experience or equivalent.
- Knowledge of Windows server and desktop operating systems.
- PC and server hardware and configuration including related peripherals.
- Thorough knowledge of Word, Excel, Power Point, Active Directory, Outlook, Email clients; ability to learn health care-specific applications.
- Knowledge of virtualization, A and/or Microsoft Certifications.
- Strong customer service and problem-solving skills including the ability to provide diligent, prompt, and courteous responses to users’ questions or PC issues.
PHYSICAL DEMANDS:
- Must be able to use arms, hands, and fingers skillfully
- Constant standing and walking or sitting for long periods of time
- Must be agile and able to work efficiently in space limited areas
- Consistently work at a productive pace
- Must readily adapt to frequent treatment schedule changes
OPPORTUNITY/GROWTH
Mid-level certifications path option with employment commitment (i.e., Network Plus, MCSE)
To apply please visit: https://www.visittoc.com/about-us/careers/
