What are the responsibilities and job description for the Help Desk Specialist position at Brandon Baxter State Farm?
About Us
We at the Brandon Baxter State Farm Agency believe in delivering exceptional customer service experiences that exceed expectations.
This role is ideal for a motivated professional who is passionate about helping others and building long-lasting relationships.
Key Responsibilities
- Assist clients with insurance inquiries and resolve customer issues efficiently
- Maintain high levels of customer satisfaction and provide exceptional customer service
Requirements
- Excellent interpersonal skills and communication
- 2 years of customer service experience required
- Licensed in Property & Casualty or Life & Health
- Strong focus on customer satisfaction and customer support
- Proficient in customer service practices
- Reliable and punctual with a strong work ethic
- Ability to work effectively in an on-site environment with a team
- High school diploma or equivalent; some college coursework preferred
- Previous experience in a similar role is a plus
- Bilingual abilities are preferred but not required
