Identity and Access Management (IAM) Administrator (Hybrid) Concord, NH

The client in New Hampshire is seeking an experienced IT professional to assist our in-house team with identity and access management.

JOB DESCRIPTION:

Position requires experience with PowerShell, M365 Cloud solutions, Microsoft ActiveDirectory and Microsoft Exchange. This position is heavily focused on identity/permissions management and troubleshooting network access. Selected candidate will be doingaccount builds, processing data access requests, managing tickets, supportingbasic email problems, and managing group memberships. Often this willrequire research and follow up with approvers before implementing requestedchanges.

Under the guidance of client, the resource in this role:

• Creates and maintains user identities; allocates enterprise licenses, administers secure user access to AD and Azure secured shared resources for Executive Branch agencies; ensures access is compliant with HIPPA, CJIS, PCI, FTI, FERPA, etc. requirements.
• Administers and troubleshoots secure user access to email resources and collaboration platforms for Executive Branch agencies; includes managing email accounts, distribution lists, and other shared mail resources; provides second tier support.
• Works with and creates PowerShell scripts to provide efficiencies for and optimization of identity management processes.
• Provides file recovery with Volume Shadow Services and current file backup software. Provides guidance for user self-service of cloud file and email recovery.
• Develops, maintains, and follows, documentation related to MCS processes, procedures, and standards. Contributes ideas for process and workflow improvement.
• Monitors and analyzes Help Desk requests; performs initial triage, evaluation, second tier resolution, or transfers requests to a senior level technician as needed.
• Partners with technicians from other DoIT divisions and bureaus to provide support and solutions.
• Follows all established DoIT and State policies, standards, and procedures.

Required/Desired Skills

Skill	Required /Desired	Amount	Exp You Have
Windows Active Directory and Azure AD Identity Administration experience	Required	4	Years
PowerShell Scripting experience	Required	2	Years
Microsoft Exchange Online Support experience	Required	2	Years
MS Teams & OneDrive - troubleshooting user access from the backend - authentication, permissions, licensing	Required	2	Years
Networking - DNS, DHCP, IP protocols, troubleshooting access to network resources as it relates to connectivity	Highly desired	2	Years
File Access and Recovery - Experience recovering files with VSS and and recovering files from backup	Highly desired	1	Years
Information Security	Highly desired	1	Years
Documentation Proficiency	Desired	1	Years
Exceptional communication skills required as candidate will heavily interact w/technical team and end users for support issues	Required	0

No.	Question	Answer
Question	Respond to this question with a link to your candidate's LinkedIn Profile.
Question	Please specify your candidate's FULL ADDRESS of their current residence. (If not specified or if location specified is determined to be untrue at any point during the screening/interview/onboarding process - including during background check where address will be verified - your candidate will not be considered/will be removed from consideration for the position).
Question	This position requires an additional CJIS level background check with fingerprinting which will be coordinated by the agency with the selected candidate. If contractually required background checks run by the vendor for the selected candidate come back clear, candidate can start with limited access while awaiting CJIS results. Continued employment will be contingent upon CJIS check coming back clear. Confirm you discussed this with your candidate and they accept this requirement.
Question	Any education, degrees, and certifications listed on the resume MUST contain valid degree/certification details, INCLUDING date the degree/certification was acquired or candidate will not be considered. Please confirm those details are included correctly on the submitted resume.
Question	Please prepare your candidate that they may receive a screening call from someone at CAI at any point between the time of submittal through close of business Wednesday, 4/9, to discuss their qualifications for this position. Please MAKE SURE THEY ARE PREPARED FOR THIS CALL and are PREPARED TO GIVE US YOUR COMPANY's NAME as the vendor that submitted them for this position when we call. Please confirm you have discussed this with them and they will be prepared for a potential screening call from CAI.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.