Front Desk Agent

Front Desk Operations Specialist

Are you someone who thrives in a close-knit team where everyone works together to make things happen? At Print BRC, we’re growing fast, and we need someone who’s ready to roll up their sleeves, learn the ropes, and help us create a seamless experience for our customers and team alike.

This is a pivotal role in our fast growing business, blending customer service, administrative excellence, and a proactive approach to getting things done. We’re looking for someone who values hard work, can stay patient and persistent when faced with challenges, and understands the importance of being part of a team that works together to win.

What You’ll Be Doing (First 3-6 Months):

Learn and Adapt:

• Dive into our systems and workflows, including customer intake, quoting, invoicing, and collections.
• Build relationships with team members and customers to understand how everything fits together.

Streamline Front Desk Operations:

• Collaborate to establish efficient processes for managing reactive tasks like answering phones and assisting walk-ins.
• Ensure accuracy and organization in all administrative duties, from quotes to follow-ups.

Maximize Tools and Systems:

• Fully utilize tools like Printavo and Google Workspace to ensure smooth operations and consistent results.
• Develop systems to improve follow-up on quotes, helping us convert more leads into orders.

Support the Team’s Growth:

• Contribute to the success of our retail expansion and help manage intake for the trophy shop.
• Offer creative and thoughtful solutions to tackle challenges as we continue to scale.

The Right Fit for Our Team:

• Team-Oriented: You understand the value of being part of a close-knit team where everyone pitches in and supports each other.
• Patient and Persistent: You’re ready to navigate systems and processes that might not be perfect yet, helping to improve them over time without frustration.
• Empathetic and Adaptable: You’ll thrive in our fast-paced environment, working alongside a mix of staff with a shared goal of getting it done right.
• Detail-Oriented: You take pride in accuracy and organization, ensuring every quote, invoice, and interaction is handled with care.

What You Bring

Strong Soft Skills:

• A natural ability to stay positive and composed, even when dealing with frustrated customers or challenging situations.
• Accountability to ensure tasks are completed on time and goals are met, with a proactive approach to addressing issues.
• Adaptability to shift priorities and adjust processes when feedback or changes are required.

Exceptional Organizational Skills:

• The ability to juggle simultaneous tasks like assisting walk-ins, answering calls, sending emails, and preparing quotes, all while maintaining focus and accuracy.
• A knack for tracking new ideas and requests, keeping both yourself and the owner on task and organized.

Tech-Savviness and Problem-Solving:

• Familiarity with general tech troubleshooting, such as reformatting documents or resolving basic computer issues.
• Eagerness to learn and adapt to new tools, especially Printavo, which will be a key part of daily operations.

Collaboration and Feedback:

• A team-oriented mindset, ready to communicate ideas constructively, accept feedback, and pivot quickly when needed.
• A genuine desire to support the owner by helping manage priorities, follow-ups, and ensuring their time is used efficiently.
• Resilience and humor to keep things light and productive in a dynamic environment.
• Empathy and reliability to build trust with both the team and customers.

Why Join Us?

• Team-Focused Environment: You’ll be part of a supportive, fast growing business where everyone works together to succeed.
• Growth Opportunities: As the company continues to scale, you’ll have the chance to shape how we operate and grow your own skill set.
• Diverse Responsibilities: From working directly with the owner to interacting with customers, this role offers variety and the chance to make an impact.

Details:

Location: Brunswick, GA (in-person role).

Schedule: Full-time, 9 AM - 5 PM, Monday to Friday.

Compensation: Competitive and commensurate with experience

Benefits: Paid time off, employee discounts, and more.

Job Type: Full-time

Pay: $13.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

Ability to Commute:

• Brunswick, GA 31520 (Required)

Ability to Relocate:

• Brunswick, GA 31520: Relocate before starting work (Required)

Work Location: In person

Salary : $13 - $16