What are the responsibilities and job description for the Service Writer/Advisor position at Brandt's Harley- Davidson?
Job Overview
We are seeking a dedicated and knowledgeable Service Writer to join our team. The ideal candidate will serve as a vital link between our customers and the service department, ensuring that all service needs are met efficiently and effectively. This role requires strong customer service skills, an understanding of automotive diagnostics, and the ability to communicate technical information clearly to clients.
Responsibilities
- Greet customers promptly and professionally, assessing their service needs.
- Document customer concerns and relay information to service technicians.
- Provide detailed explanations of necessary repairs and services, including brake repair, alignment, suspension work, and air brake systems.
- Prepare estimates for repairs and services while ensuring transparency in pricing.
- Follow up with customers regarding the status of their vehicles and any additional services needed.
- Maintain accurate records of customer interactions and service history.
- Collaborate with service technicians to ensure timely completion of repairs.
- Promote automotive sales by recommending additional services based on diagnostic assessments.
Requirements
- Proven experience in customer service within the automotive industry is preferred.
- Familiarity with automotive diagnostics and repair processes, including brake systems, alignment, suspension, and air brakes.
- Strong communication skills with the ability to explain technical concepts to non-technical customers.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Previous experience as a mechanic or service technician is a plus.
- A proactive attitude towards problem-solving and customer satisfaction.
Join our team as a Service Writer where you can utilize your automotive knowledge while providing exceptional customer care!
Job Type: Full-time
Pay: $33,000.00 - $37,000.00 per year
Benefits:
- 401(k)
- Paid time off
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Wabash, IN 46992 (Required)
Ability to Relocate:
- Wabash, IN 46992: Relocate before starting work (Required)
Work Location: In person
Salary : $33,000 - $37,000