What are the responsibilities and job description for the Client Relations Lead position at Brandwatch?
At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.
Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.
Empower your impact at Cision. Be seen, be understood, be you.
The Client Relations Lead is responsible for maintaining and strengthening customer relationships, serving as the primary liaison between the client and the company. This role is essential in ensuring communication flow, resolving issues, upholding quality control, and driving client renewals and upselling. The Client Relations Lead works closely with the Rapid Intelligence and Media Intelligence teams to align deliverables with customer expectations. They are the key authority on customer Insights services, documenting evolving client needs, potential risks, and upsell opportunities to support retention and foster engagement with senior-level stakeholders across Insights Consulting and Commercial. As a core part of our executive briefing service, the Client Relations team embodies the voice of the company, consistently aiming to exceed client expectations.
In this role, each day will bring new challenges and opportunities. One day, you may be discussing ways to improve our services with clients; the next, you could be managing client issues on a tight deadline. Collaboration with editorial, technical, and sales departments is key to delivering high-quality service and product enhancements.
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.
For Individuals based in New York, Illinois, Colorado, Washington, and California, Cision is required to disclose a salary range for this role. This compensation range is specific to these states, however base pay may vary depending on a range of relevant factors.
Chicago Pay Range
$55,000 - $58,000 USD
Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.
Empower your impact at Cision. Be seen, be understood, be you.
The Client Relations Lead is responsible for maintaining and strengthening customer relationships, serving as the primary liaison between the client and the company. This role is essential in ensuring communication flow, resolving issues, upholding quality control, and driving client renewals and upselling. The Client Relations Lead works closely with the Rapid Intelligence and Media Intelligence teams to align deliverables with customer expectations. They are the key authority on customer Insights services, documenting evolving client needs, potential risks, and upsell opportunities to support retention and foster engagement with senior-level stakeholders across Insights Consulting and Commercial. As a core part of our executive briefing service, the Client Relations team embodies the voice of the company, consistently aiming to exceed client expectations.
- Lead client calls and meetings, ensuring consistent account servicing with internal team coordination.
- Address client questions, needs, and issues promptly in collaboration with delivery, product, and commercial teams, including escalations when necessary.
- Oversee new client onboarding and ensure a smooth adoption process.
- Support revenue retention and expansion for Insights clients, monitor scope and labor, provide renewal pricing recommendations, and prepare contract documents.
- Cultivate long-term partnerships, acting as a trusted advisor by anticipating and articulating client needs.
- Write concise updates and reports on tight deadlines.
- Engage with internal teams, including solution consulting, operations, and sales, to ensure alignment with client objectives.
- Strong relationship management skills with a service-oriented mindset and a keen understanding of news dynamics.
- Demonstrated ability to analyze data and identify actionable insights. Proficiency in Excel, including experience with data functions, pivot tables, and basic formulas to support client reporting, performance tracking, and decision-making.
- Familiarity with using proprietary or specialized software platforms, with a proven ability to quickly learn and effectively leverage new tools. An enthusiasm for technology and a proactive approach to utilizing software that supports and enhances client service.
- Proven problem-solving abilities and meticulous attention to detail.
- Ability to adapt and maintain composure under pressure.
- Effective communicator with excellent verbal and written skills.
- Team-oriented approach, with the flexibility to assist as needed.
- Degree in Communications, Public Relations, Journalism, Marketing, Business, Hospitality, or Social Sciences preferred.
In this role, each day will bring new challenges and opportunities. One day, you may be discussing ways to improve our services with clients; the next, you could be managing client issues on a tight deadline. Collaboration with editorial, technical, and sales departments is key to delivering high-quality service and product enhancements.
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com
Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.
For Individuals based in New York, Illinois, Colorado, Washington, and California, Cision is required to disclose a salary range for this role. This compensation range is specific to these states, however base pay may vary depending on a range of relevant factors.
Chicago Pay Range
$55,000 - $58,000 USD
Salary : $55,000 - $58,000
