What are the responsibilities and job description for the Front Desk Medical Receptionist position at Brandywine Podiatry?
Kent County Resident: Looking for a local, experienced person to work at our busy front desk. Experience with phone scheduling, eligibility, referrals, and EHR systems is a must; Cerner experience preferred. If you are a friendly and inviting presence both on the phone and at the front desk, this is an ideal position for you.
Brandywine Podiatry is a fast-paced practice where we put patient care first. We offer on the job training, career development, and multiple levels of advancement opportunities. We are a great team and we offer great benefits to our full-time employees including Medical, Dental, and 401(k). If you enjoy working with people, are dedicated to providing exceptional care, and want to make a meaningful impact in people's lives, then Brandywine is the place for you
Job Summary
The role of Patient Account Specialist is to work directly with patients in scheduling and checking them in and out of their appointments. They are the first and last touchpoint with the patients of Brandywine Podiatry and are essential to ensuring the proper flow of the office as well as keeping patients records accurate and their care timely. This person will run the front desk operations.
Supervisory Responsibilities
This role has no supervisory responsibilities.
Duties/Responsibilities
- Answers incoming phone calls from patients, partners and vendors
- Schedules appointments for patients
- Checks patients in and out for their visits in office
- Cash handling and payments for DME products
- Adds off-site appointments to the schedule for the doctor
- Charges patients the correct copay or other fees as directed
- Competent understanding of patient ledger
- Ensures patient accounts are accurate and balances are collected prior to service being rendered
- Competently obtains patient insurance eligibility and authorizations
- Closes out daily collections and prepares a daily closing report
- Cross-train with Patient Care for tasks such as rooming patients and performing intakes and handoffs
- Other duties as assigned
Required Skills/Attributes
- Excellent verbal and written communication skills.
- Excellent interpersonal and patient service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to make a schedule.
- Analytical and problem-solving skills.
- Ability to prioritize tasks.
- Ability to function well in a high-paced and at times stressful environment.
- Experience with Electronic Medical Record software or equivalent.
- Proficient with Microsoft Office Suite or related software.
- Minimum of 40 wpm typing.
Education and Experience
- High School Diploma or Equivalent (Required)
- Some college or professional training in medical field (Preferred)
- 1-3 years total work experience (Preferred)
- Previous experience in a medical filed (Preferred)
- Previous experience with Brandywine Podiatry (Preferred)
- Previous experience in Podiatry or Medical Reception (Nice to Have)*
Physical Requirements
- Sitting, standing, and stooping
- Ability to lift 15-25 pounds
- Ability to use step-ladder as required
- Ability to work extended periods of sitting
- Ability to work extended periods of standing
- Ability to work extended periods of walking
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
Medical Specialty:
- Podiatry
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Front Desk/Reception: 3 years (Required)
- EHR systems: 3 years (Required)
Work Location: In person
