What are the responsibilities and job description for the Animal Care Attendant - Everyday Adoption Center position at Brandywine Valley SPCA?
The Brandywine Valley SPCA is seeking an enthusiastic and dedicated Animal Care Attendant for the Everyday Adoption Center located within PetSmart.
DUTIES & RESPONSIBILITIES
Customer Service
- All BVSPCA employees are responsible for providing excellent customer service to customers, animals, fellow staff, donor and all persons a BVSPCA staff member comes into contact with when working.
- Promote the BVSPCA in a positive manner.
- Communicate with others with respect.
- Create a positive work environment by limiting negativity.
- Be efficient, a team player, positive and proactive in problem solving.
Animal Care
- Maintain and create patient records by accurately recording adoptions, return to owner, and transfers on PetPoint software.
- Assist with keeping inventory and ordering supplies.
- Create and take payments with accuracy.
- Ask for and obtain donations from customers.
- Inform and educate customers politely and without judgment.
- Answer customer questions in a polite and accurate manner.
- De-escalate situations when needed and solve problems when necessary. Keep management within the loop. Follow protocols.
- Assist fellow staff when needed. This includes intakes, volunteers, veterinary center, kennel attendants and other staff.
- Use and maintain software. Create records accurately and efficiently. Maintain paperwork and files accordingly.
- Clean and maintain the cleanliness and organization of Adoption Center, retail and work areas.
- Take in, sort and put away donations. Assist customers by answering questions.
- Assist with different programs including TNR, enrichment, fostering, pet food pantry and others.
- Other duties as assigned.
Diversity and Inclusiveness
- Work effectively with individuals and colleagues from diverse communities and cultures.
Safety
- Ensure a safe work environment; following all safety guidelines and modeling safe work practice.
- Take immediate action to address any safety concerns that could put a staff member, volunteer, client, animal, or the organization at risk.
- Maintain a clean, healthy, and sanitary work area; follow all pest and rodent control protocols.
QUALIFICATIONS
- A high school education or equivalent.
- Ability to lift 50lbs.
- Ability to multitask under high-pressure situations.
- Work in loud environments on hard surfaces.
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Overtime
- Weekends as needed
Experience:
- Animal handling: 1 year (Preferred)
Ability to Commute:
- Plymouth Meeting, PA 19462 (Required)
Ability to Relocate:
- Plymouth Meeting, PA 19462: Relocate before starting work (Required)
Work Location: In person
Salary : $15
