What are the responsibilities and job description for the Claims Coordinator position at Branex Group?
Hybrid
Requirements:
- Ability to work off hours to support Global Business Partners as required
- Continuous improvement experience desired
- Identify process improvement and waste reduction areas
- Help manage the implementation of all change requests and enhancements to the Global Warranty Management System
- Managed the sustainability of GWM system
- Raise/track/escalate IT tickets to correct identified issues, or implement enhancements
- Performs other related duties and assignments as required
Responsibilities:
- Perform daily updates to the Labor Information System
- Work with the Dealer Business Center (DBC) to resolve warranty claim rejects
- Maintain Tables/Data in SAP
- Work with SAP to resolve dealer claim rejections
- Create and Analyze Reject Report to Identify areas that need update
- Work with the Labor Time Activity Group to resolve labor time guide (LTG) issues
- Raise/track/escalate IT tickets to correct identified issues, or implement enhancements
- Performs other related duties and assignments as required
Skills:
- Automotive Knowledge
- Vehicle Dealership Experience
- Knowledge of Field Service Operations, Aftersales
- Ability to manage unique, unusual and difficult problems and situations
- Excellent Planning and Organizational Skills
- Demonstrated commitment to customer focus
- Strong analytical ability, communication and interpersonal skills required to build relationships with team members.
- Demonstrated ability to manage multiple and difficult projects and assignments with high level of autonomy and accountability for results
- Strong oral & written communication skills
- Strong computer skills
- Ability to work off hours to support Global Business Partners as required
Job Types: Full-time, Contract
Pay: Up to $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Do you have experience with warranty claims?
Education:
- Bachelor's (Required)
Ability to Commute:
- Warren, MI 48089 (Required)
Work Location: In person
Salary : $30
