What are the responsibilities and job description for the IT Systems Technician position at Branex Group?
Overview
We are seeking a skilled and motivated IT Technician to join our dynamic team. The ideal candidate will be responsible for providing technical support and ensuring the smooth operation of our IT infrastructure. This role involves troubleshooting hardware and software issues, maintaining network security, and assisting users with various technical problems. If you have a passion for technology and a strong desire to help others, we would love to hear from you.
Duties
- Provide help desk support to end-users, addressing technical issues promptly and effectively.
- Troubleshoot and resolve hardware and software problems across various platforms including Windows, Mac OS, and Linux.
- Manage and configure firewalls to ensure network security.
- Set up and maintain Virtual Private Networks (VPN) for remote access.
- Assist in the configuration and maintenance of Local Area Networks (LAN).
- Utilize project management tools such as Jira for tracking tasks and issues.
- Perform regular maintenance on computer hardware, ensuring optimal performance.
- Document technical procedures and user guides for future reference.
- Collaborate with other IT team members to enhance system performance and user experience.
Qualifications
- Proven experience in a help desk or technical support role.
- Strong knowledge of computer hardware, operating systems (Windows, Mac OS, Linux), and networking concepts (LAN, VPN).
- Familiarity with firewall management and security protocols.
- Proficient in using office productivity software such as Microsoft Office Suite.
- Experience with issue tracking systems like Jira is a plus.
- Excellent problem-solving skills with the ability to work under pressure.
- Strong communication skills, both verbal and written, to assist users effectively.
- Ability to work independently as well as part of a team in a fast-paced environment.
Job Types: Full-time, Contract
Pay: $18.00 - $27.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Holland, MI 49424 (Required)
Work Location: In person
Salary : $18 - $27
