Manufacturing IT Help Desk

The Role:
The Manufacturing Operations Specialist Mid-Level team member has on-site responsibility for performing activities pertaining to information technology and business unit objectives in a GM Manufacturing facility. More specifically, this role will perform tasks requiring on-site support for basic and intermediate level requests for applications, IT end user devices, and infrastructure support. A wide degree of creativity and latitude is required.
End user support involves an evolving set of tools to remotely analyze and resolve issues. In many cases each day, however, this support also involves visits to the end device on the manufacturing floor. Employees should expect to spend a portion of the day on their feet, performing physical tasks that include lifting and climbing up stairs. This is a very hands-on role, requiring good multi-tasking and problem-solving skill sets.

What You'll Do (Responsibilities):

• Perform and Support network Change Controls as required.
• Engage in Network upgrade and integration projects identified for 2025.
• Multi-functional responsibilities will also include end device and computer room requests such as:
• Support End-User Devices (PCs, Printers, Scanners, Mobile Phones and Tablets)
• Use remote PC Management tools to assist users
• Complete assigned IT project tasks
• Use corporate IT tools to perform remote device management and user support
• Build clients (PCs, Laptops, printers, wireless devices) per common procedure(s)
• Participate with cross-functional teams as required
• Maintains, analyzes, basic troubleshooting, and repair of computer systems, hardware, and computer peripherals (important to success)
• Coordinate and perform work under general direction from the site IT manager and in-line with GMIT policies and procedures
• Provide production shift support by operating as a focal point to address all IT related requests as well as coordinate resolution of IT related

incidents.

• Coordinate fact finding and business impact assessment by contacting business partners
• Initiate incident management process to coordinate resolution of issues and operate as focal point coordinating communication between

central support and business partners

• Use common corporate IT tools to perform asset management, patching, and software installation.
• Client patching to maintain Cyber Security protection on end devices utilizing BigFix tool.
• Perform hardware refresh and repair (break-fix)
• Power up/down infrastructure equipment such as Data Center equipment
• Manage IT best practices and industry standards for data center operations and plant floor telecommunication closets (Cornerstone)
• Interface to the plant business personnel, outside vendors, launch teams, as well as the Global Telecom engineering staff
• Ability to climb a ladder or open stairways to access network cabinets on mezzanine level platforms as needed.

IT Footprint:

• # of PCs ~ 450 (GMOL, 10M, EDWS, other end devices)
• # servers ~ 55
• # network devices ~ 37 TC, 78 Cisco switches, 11 Hirshman, 484 APs
• Common processes - Just deploying ServiceNow (change, incident, problem)
• Initial plant need(s) - One new auto product is in deployment and one new auto engine product is being kicked off. This growth is positive

for the Rochester plant.

Upcoming projects Deployment of new product lines associated with EV battery cooling and gas engine fuel delivery systems. Roll out of ServiceNow, completion of Win7 upgrades to Win10, data center to internal GM facilities requirements, deployment of a Cyber Security initiatives, Controls network (Macro segmentation).

Experience in manufacturing environments preferred

• Hands-on experience configuring, supporting, and deploying various Cisco and similar hardware
• Routing and switching knowledge to include networking protocols, VLANs, Spanning Tree, etc
• Technical capability to support PCs, printers, and a variety of applications (both office and production data collection and reporting type apps)
• Demonstrates initiative and quick learning ability by reaching beyond work assigned to improve output and/or help others
• Strong interpersonal skills and ability to work with minimum supervision
• Over time, become technically adept with all the systems on site with the intent to be able to execute site playbook(s) for incident handling
• Familiarity with a variety of the IT field's concepts, practices, and procedures
• Excellent level of analytical ability, communication and interpersonal skills required to build relationships with team members and

customers to solve problems and resolve issues

• Possesses strong analytical ability, communication, and interpersonal skills required to build relationships with team members and business partners
• Experience with VLANs, NAT/PAT, VPNs, IPSec, and TCP/IP protocols
• Experience with data, video, and voice services
• Knowledge using ServiceNow, BigFix, Bomgar, MSTeams & Slack, Monitoring tools.

Job Types: Full-time, Contract

Pay: $30.00 - $32.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Rochester, NY 14619 (Required)

Work Location: In person

Salary : $30 - $32