What are the responsibilities and job description for the Technical Data Analyst (No C2C) position at Branex Group?
Summary:
Technical Data Analyst is a new position based at the Lake Orion, MI. The location provides a single location where parts replaced under warranty on vehicles in the U.S. and Canada are returned for root cause analysis. The Technical Data Analyst is responsible for documenting non-compliance concerns with inbound shipments from dealers. They provide formal feedback to the field staff, interact with dealers, and take appropriate action to address the non-compliance when required.
Qualifications:
Required
- Competence with typical office computer applications, e.g., Microsoft Word, PowerPoint, Excel, Outlook
- Strong written and oral communication skills
- Excellent interpersonal skills and ability to resolve conflict
- Self-motivating with limited supervision
- Ability to work in a warehouse environment
Preferred
- 2-year Associate’s degree
- Automotive knowledge
- Experience working in an independent/dealership service or parts department
- Experience in creating documentation for a professional/technical audience
- Experience with hazmat regulations and Department of Transportation 49 CFR
Job Responsibilities:
- Review existing summary reports of non-compliance issues for possible action.
- Complete documentation regarding non-compliance using provided PowerPoint templates for formal field/dealer feedback.
- When needed, take appropriate action to address the non-compliance.
- Ensure evidence supports actions taken.
- Interface directly with the dealer, field staff, and the WPC team.
Specific Responsibilities:
- Identify non-compliance concerns using existing reports (i.e., hazmat, improper packaging, incorrect parts).
- Respond to requests from the WPC team to document a concern with when non-compliance is observed.
- Document non-compliance in provided PowerPoint templates for a professional/technical audience.
- Provide field staff/dealer with formal feedback using provided PowerPoint templates to substantiate the concern.
- Communicate verbally and in writing with the dealers, when required.
- Act as site representative for dealer inquiries regarding feedbacks, including hazmat, improper packaging, and return of incorrect parts. Respond respectfully.
- Take appropriate action to address the non-compliance issues, when needed.
- Monitor weekly/monthly reporting to identify trends.
- Work with the internal customer to identify actions required to achieve the desired results.
- Ensure accurate and proper reporting to leadership.
- Support meetings as required.
Job Types: Full-time, Contract
Pay: Up to $27.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Lake Orion, MI (Required)
Work Location: In person
Salary : $27
