Parts Coordinator

Repair & Aftersales Operations Coordinator

Key Responsibilities

Repair Intake & Workflow Initiation

· Receive and unpack incoming repair heads.
· Sort equipment based on service type: welding, cutting, or PU.
· Photograph units and log them into the PU Repair Overview.xlsx tracker.
· Create technician worksheets and stage equipment for inspection.

Quote Management & Customer Coordination

· Review inspection findings and spare parts lists.
· Verify and update current pricing on key components (e.g., optics).
· Generate service quotes and provide brief service descriptions.
· Send quotes to customers, follow up for purchase orders (POs).
· Upon PO receipt, green-light the repair process and update the main tracking document.

Repair Support & Completion

· Ensure spare parts requests are submitted to Jeff; track material needs.
· Coordinate with technicians and ensure post-repair laser testing is completed.
· Perform final visual inspection, including labeling and completeness.
· Box, measure, and weigh repaired heads for shipment.
· Provide shipping documents and POs to the shipping department.
· Confirm customer payment terms (prepay vs. net terms) before dispatch.

Service Hotline & Ticketing System (Salesforce)

· Serve as the first point of contact for incoming service inquiries via phone and Salesforce ticketing system.
· Create, monitor, and assign service tickets to appropriate technical personnel.
· Follow up on open service cases to ensure timely responses and resolution.
· Maintain communication logs and status updates for customer visibility.
· Coordinate internally to ensure service standards and timelines are upheld.

Warranty & Claims

· Evaluate claims for heads returned within 3 months of original service.
· Perform failure analysis and prepare inspection reports.
· Oversee repair completion and full return logistics through PSI system.

Additional Responsibilities

· Procure miscellaneous supplies (bolts, tubing, etc.) for repairs.
· Conduct weekly scheduling and coordination meetings
· Update repair schedules and delivery logs.
· Handle weekly deliveries to/from the BLM facility.

Required Skills & Qualifications

· Experience in administrative support, preferably in a technical or manufacturing environment.
· Strong organizational and multitasking abilities.
· Proficient in Microsoft Office Suite (Excel, Outlook, Word, etc.) and general PC usage.
· Comfortable using ticketing systems, ideally Salesforce, to manage service cases.
· Excellent communication skills for interacting with internal teams and customers.
· Ability to work collaboratively across departments and with technicians.
· Physical ability to unpack, move, and box equipment safely.

Preferred Qualifications

· Background in logistics, service operations, or customer coordination.
· Experience working in an industrial or laser equipment environment.
· Familiarity with ERP or service management systems (e.g., PSI).

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute:

• Wixom, MI 48393 (Required)

Work Location: In person

Salary : $60,000 - $70,000