What are the responsibilities and job description for the Customer Service Coordinator position at Branning Collision Centers?
Job Overview
The Customer Service Coordinator plays a vital role in ensuring a seamless experience for our clients by providing exceptional support and service. This position requires strong communication skills, attention to detail, and the ability to handle various customer inquiries efficiently. The ideal candidate will be adept at managing multiple tasks in a fast-paced environment while maintaining professionalism and a positive attitude.
Duties
- Respond to customer inquiries via phone, email, and chat with a focus on delivering outstanding client services.
- Utilize effective phone etiquette to communicate clearly and professionally with customers.
- Handle cash transactions accurately and securely, ensuring proper cash handling procedures are followed.
- Maintain organized office records and documentation related to customer interactions.
- Analyze customer feedback and data to identify trends and areas for improvement in service delivery.
- Collaborate with team members to resolve complex issues and enhance overall customer support.
- Assist in managing call center operations, ensuring timely responses to client needs.
- Provide training and support to new staff members on customer service protocols and systems.
Experience
- Previous experience in a customer service role is preferred, particularly in client services environments.
- Proficiency in using office software and computerized systems for tracking customer interactions and data management.
- Strong command of the English language, both written and verbal, is essential for effective communication with clients.
- Ability to analyze information quickly and make informed decisions based on customer needs.
This position is an excellent opportunity for individuals looking to grow their career in customer service while making a positive impact on client satisfaction.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 – 44 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Ability to Commute:
- East Brunswick, NJ 08816 (Required)
Work Location: In person
Salary : $18 - $22