What are the responsibilities and job description for the Customer Service Coordinator position at Branning Collision Centers?
Company Overview
Branning Collision Centers is a group of collision centers located in New Jersey. Our commitment to excellence and customer satisfaction drives our growth, and we are dedicated to enhancing the quality of service we provide to our clients.
Summary
As a Customer Service Coordinator at Branning Collision Centers, you will be an essential part of our team, ensuring that our customers receive outstanding support and service. This role is pivotal in maintaining our reputation for quality and responsiveness in the automotive collision repair industry.
Responsibilities
- Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly.
- Coordinate communication between customers and repair estimators to ensure seamless service delivery.
- Manage customer appointments and follow-up communications to enhance client satisfaction.
- Maintain accurate records of customer interactions and transactions within the office system.
- Support cash handling processes as needed, ensuring accuracy in transactions.
- Foster positive relationships with clients through exceptional customer support.
Qualifications
- Proven experience in customer service roles, preferably within a call center or office environment.
- Proficiency in using office software and computerized systems for tracking customer interactions and data management
- Strong communication skills, both verbal and written, to effectively interact with customers and team members.
- Ability to analyze customer feedback and implement improvements based on insights gained.
- Proficient in English; additional language skills are a plus but not required.
If you are passionate about delivering exceptional customer experiences and want to be part of a growing team, we invite you to apply today at Branning Collision Centers!
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Princeton, NJ 08540 (Preferred)
Ability to Relocate:
- Princeton, NJ 08540: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18 - $23