Front Desk Agent

Front Desk Job description

Front Desk Agent ensures an efficient, informative and professional check in/out process so our guests can focus on enjoying their stay. Many times as the first point of contact the Front Desk Agent helps create a positive first impression of our resorts.

Essential Duties & Responsibilities

· Welcomes guests by greeting, answering questions, responding to requests

· Registers guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures, issuing guest room keys

· Establishes credit by verifying credit cards

· Directs guests to room by showing location on resort map

· Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.

· Provides concierge duties to guests by answering any inquiries regarding resort and other services guests may require, such as entertainment, shopping, business, and travel

· Maintains records by entering room and guest account data

· Collects revenue by entering services and charges, computing bills, obtaining payment

· Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements

· Secures guest's valuables by processing lost and found to the housekeeping department

· Confirms guest identity for registering guests

· Maintains a safe working environment by verifying, reporting and acting in a safe manner

Basic Qualifications & Skills

· High School Diploma (or equivalent education/experience)

· Must be flexible regarding schedule, based on business demands

· Previous experience demonstrating strong customer service

· Successful completions of a criminal background check and drug screen

Desired Qualifications & Skills

· Ability to multi-task and prioritize a variety of tasks with minimal direction

· Proven teamwork skills

· Enthusiastic and energetic

· Excellent communication skills

Physical Requirements

· Ability to lift up to 30 lbs.

· Able to sit and/or stand for long periods of time

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Every weekend
• Monday to Friday
• Morning shift

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

Salary : $15