What are the responsibilities and job description for the Assistant Hotel General Manager position at Branson's Premier Hospitality?
Are you a motivated hospitality leader with a passion for creating exceptional guest experiences and optimizing hotel operations? Do you thrive in an innovative, guest-first culture that leverages technology to enhance service and efficiency? If so, our award-winning hotel in Branson, MO is seeking an Assistant General Manager to oversee key departments and drive operational excellence.
Why Join Us?
- Technology-Driven Operations – We integrate cutting-edge solutions to improve guest satisfaction and team efficiency.
- Hands-On Leadership – Be a key decision-maker overseeing Front Desk, Housekeeping, and Engineering operations.
- Unparalleled Guest Experience – Ensure guests enjoy a clean, safe, and unforgettable stay.
- Supportive & Growth-Focused Culture – Work in a team-first environment that values leadership development.
What You’ll Do
- Oversee Daily Operations – Manage Front Desk, Housekeeping, and Engineering to ensure seamless service and efficient operations.
- Enhance Guest Satisfaction – Address guest requests, complaints, and incidents with attentiveness, efficiency, and professionalism. Follow up to ensure positive guest experiences.
- Maximize Revenue & Occupancy – Review daily status reports, monitor house count, and analyze variances to drive room revenue and efficiency.
- Recruit, Hire & Develop Team Members – Conduct interviews, build strong teams, and provide coaching to ensure high-performance culture.
- Manage Front Office Systems – Oversee software maintenance, report generation, and simple programming to enhance operational flow.
- Ensure Safety & Compliance – Lead accident prevention programs, enforce safety policies, and investigate and follow up on guest and employee incidents.
- Optimize Team Productivity – Prepare schedules based on business forecasts and payroll budget guidelines to maintain service excellence while managing expenses.
- Support Front of House Operations – Step in as needed to assist with guest services, reservations, and front desk operations.
What We’re Looking For
- 2 years of hotel leadership experience (AGM, Front Office Manager, Housekeeping Manager, or similar role)
- Bachelor’s degree in Hospitality Management or equivalent experience (Preferred)
- Strong revenue management and operational analysis skills
- Hands-on leadership style with excellent coaching and team-building abilities
- Experience with hospitality technology solutions (PMS, mobile check-in, reporting tools, etc.)
- Knowledge of safety programs, compliance, and risk management (Preferred)
- A guest-first mindset with problem-solving abilities and a passion for exceeding expectations
What You’ll Get
- Competitive Salary Performance-Based Bonuses
- Full Benefits Package (Health & 401K)
- Professional Growth & Development Opportunities
- Dynamic, People-First Company Culture
- Relocation Assistance
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Relocation assistance
- Vision insurance
Schedule:
- Weekends as needed
Education:
- Bachelor's (Preferred)
Experience:
- Management: 5 years (Preferred)
Ability to Relocate:
- Branson, MO 65616: Relocate before starting work (Required)
Work Location: In person
Salary : $40,000 - $50,000
