What are the responsibilities and job description for the Night Shift Activations Agent position at Branson Travel Group?
Shift Schedule: 3:00pm – 9:00pm
Description
We are seeking a dedicated Activations Agent to join our team. In this role, you will be responsible for communicating with customers in regard to their vacation package. This person will verify the customer’s qualifications for their vacation package and upsell additional packages or tickets to enhance the customer’s vacation experience.
Job Duties
- Assist customers through both inbound and outbound calls with vacation package activations.
- Verify customer’s qualifications for receiving selected vacation packages and upsell to include additional ticket packages to enhance their vacation experience.
- Ensure accurate recordkeeping of customer interactions and transactions
- Track and report daily transaction data including total revenue and confirmed packages.
- Provide exceptional customer service by answering customer inquiries, resolving customer concerns and issues and ensuring customer satisfaction.
Requirements
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Ability to work in a fastpaced environment.
- Basic computer skills with a willingness to learn new software.
- Previous experience in a call center or sales environment with a focus on ticket or vacation sales desired.
Benefits
- Amazing culture including renovated office, team activities, unlimited coffee and more!
- Comprehensive insurance (medical, dental, vision & more)
- 401(k)
- Company Perks and Discounts
- Employee Assistance Program (EAP)
- Health Savings Account (HSA)
- Life insurance (basic, voluntary, AD&D)
- Financial Education and Resources.
- Flexible schedule
- Commission & Bonus Pay
