What are the responsibilities and job description for the IT Support Technician position at Brasada Ranch?

Job Description

Love What You Do, Everyday.

Picture this : Going to work and stepping into 1800 acres of natural beauty, amid the rolling hills and rugged high desert of Central Oregon. Each day, you're surrounded by panoramic views of the towering Cascade Peaks while being a part of a passionate, award-winning hospitality team. Working alongside other top-of-their-game individuals, you'll be dedicated to delivering, creating, and celebrating extraordinary guest experiences in an awe-inspiring setting.

The Perks

The views are pretty incredible. So are the people who work here. Our team truly is the heart and soul of Brasada Ranch, and they're the reason we win awards like Conde Nast Traveler's Best Resort in the Pacific Northwest for 3 years in a row. We know our people are instrumental to our success, so we offer competitive pay, great staff perks, and a culture that encourages fulfillment at work and in life. That's why Brasada Ranch is proud to offer our employees the following benefits :

Medical, Dental and Vision company sponsored benefit package available to full-time employees
401k with company match
Tuition reimbursement program
Free golf privileges
Seasonal Family Pass to the athletic center
Employee discounts at all restaurants, spa services, and retail
One complimentary trail ride with Brasada Trails

Not to mention, a variety of company-wide celebrations, like our end-of-season bash, holiday party, and scramble golf tournament / BBQ. Plus, a few generous raffles thrown in for good measure

Role Description

The IT Support Technician role will be the primary point of contact to monitor, track, and resolve helpdesk support requests, installation and setup for phone and internet, hardware installations or repairs, and software and network support across the Resort along with supporting our Owners, Members, and other operating entities. The IT Support Technician will be expected to troubleshoot / repair PCs, software, peripherals including CPE's (customer premises equipment) and access points in an efficient and technically sound manner. In addition the IT Support Technician is expected to provide outstanding customer service to our staff, guests and owners at Brasada Ranch. The position requires that the person be able to meet the physical demands of the job.

General Responsibilities

Primary point of contact for helpdesk support and utilize a helpdesk tracking system

Assist with troubleshooting and solving hardware, software and network issues over the phone and on-site. Determine appropriate course of action and follow through to completion

Assist with the support and troubleshooting of the property's WI-FI system

Install and maintain phone and internet services to meet members, owners and cabin guests needs

Assists with the installation and maintains Brasada Ranch's fiber optics infrastructure throughout the entire property

Maintain complete and accurate hardware and software inventories

Prepare documentation of procedures for end-users and other support staff

Correspond with users to provide status updates of projects / requests, training information, informational memos, etc.

Create and maintain all requirements for E911 compliance and regulations

Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, VOIP and more

Project planning and reporting

Provide excellent customer service to our customers

Coordinate with contractors for major repairs and maintain storage and inventory for above operations.

Make sure rooms units are in order and appliances are working properly. Deliver high level of service to owners, guests and employees.

Strong written and oral communication skills.

Must be able to use a computer to record activities, communication and provide billing to various departments.

Perform additional responsibilities and duties as assigned.

Skills / Traits

2-year college degree in Information Systems or related field preferred

2-3 years related experience and / or training or equivalent combination of education & experience

Demonstrated proficiency with Windows 10 Pro and all Microsoft Office programs

Experience supporting users in a networked environment

Knowledge of installing, troubleshooting and supporting all types of PC hardware and peripherals

Must be available to work weekends, holidays and evenings hours.

Must be able to work independently and without close supervision.

Requires good written and verbal communication skills.

Be able to work in a standing position for long periods of time (up to 5 hours).

Be able to reach, bend, stoop and frequently lift up to 50 pounds and occasionally lift / move 100 pounds.

Oregon Driver's License

If you want to work alongside talented people to deliver extraordinary guest experiences in an awe-inspiring setting, we want to hear from you. Apply today at https : / / www.brasada.com / careers /

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