What are the responsibilities and job description for the Customer Service Representative - Medical position at Brasseler USA?
Don’t just work somewhere, join Brasseler and be a valued team member of a world-class health care organization!
Our Culture:
Provides a safe and welcoming environment where team members can balance their lives and develop their careers. All people and experiences are valued and respected. Different perspectives are encouraged and lead to better results. This makes us who we are and enables us to be a world-class healthcare organization. All who join us are accountable to this charge.
Provides a safe and welcoming environment where team members can balance their lives and develop their careers. All people and experiences are valued and respected. Different perspectives are encouraged and lead to better results. This makes us who we are and enables us to be a world-class healthcare organization. All who join us are accountable to this charge.
Our Philosophy:
Quality products sold with integrity has been the hallmark of Brasseler USA from the beginning. Brasseler USA’s strong reputation of providing high quality, clinician endorsed and innovative dental and medical instrumentation nationally has spanned over 40 years. We have been offering a full-range of products made in the USA since 1976. Many of our products are manufactured at our headquarters in Savannah, GA.
Explore our career opportunities below to learn more.
JOB OVERVIEW:
This position is responsible for all aspects of order entry and maintenance of customer database. This team provides additional support to Regional Representatives and the Sales Management, as well as handling voicemails and e-mail to our main company mailbox.
KEY RESPONSIBILITIES:
New Account set-up (5%)- Answer all inbound phone calls (20%)
- Verify stock levels, provide back order status, communicate with freight carriers, service customers as needed (5%)
- Streamline order entry from FreshDesk system (30%)
- Maintaining Medical Customer Database (5%)
- Product returns processing and input (10%)
- Align on territory strategy with assigned Regional Medical Specialist/Sales Zone Manager (5%)
- Order entry for Medical meetings (5%)
- Participates in training for product knowledge as well as professional development (5%)
- Providing support for product experience issues and properly reporting to quality assurance (5%)
- Develop customer quote for Outside Sales Team (5%)
WORK EXPERIENCE:
One to three months experience in a data entry and/or customer service related position
PREFERRED EDUCATION:
High school Diploma or general education degree (GED)
KNOWLEDGE, SKILLS & COMPETENCIES:
- Good time management skills and the ability to prioritize and multi-task
- Attention to detail and accuracy
- Customer Service Oriented
- Strong interpersonal communication skills
- Strong written and verbal communication skills
- Ability to work in a team environment
TRAVEL / PHYSICAL DEMANDS:
- Job demands may require long periods of sitting, standing, telephone work, and computer work.
- Job demands may require occasional lifting or moving up to 10 pounds.
Benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, Generous Time Off, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.
- Benefits may vary by location or status.
Henry Schein is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
