What are the responsibilities and job description for the Bell Attendant position at Brasstown Valley Resort & Spa?
**Job Summary:**
Under the direct supervision of the Front Desk Manager/Supervisor, this position accommodates guests by greeting and assisting them according to Standard Operating Procedures (SOPs) with a focus on hospitality.
**Qualifications:**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and ability needed. Reasonable accommodations may be made for individuals with disabilities.
**Responsibilities:**
- Assist guests with luggage/baggage and show them to their rooms
- Valet park guests' cars if requested
- Develop thorough knowledge of the property, hotel staff, services, and guestrooms
- Upsell Resort amenities such as restaurants, golf, pool, and spa
- Act as an information center for guests by providing recommendations on local attractions
- Keep the hotel entrance, lobby, bell stand, and bell closet clean and organized
- Protect guest and Resort assets by following proper handling procedures
- Deliver guest amenities and handle guest inquiries professionally
- Review daily group cover sheets and event sheets to stay informed about meetings/groups
- Answer telephone calls promptly and courteously following SOPs
**Competencies:**
- Customer Service: Manage difficult customer situations, respond promptly to customer needs, adhere to service standards
- Oral Communication: Speak clearly and persuasively, listen effectively, respond well to questions
- Ethics: Treat others with respect, work with integrity and ethically
- Organizational Support: Follow policies and procedures, support organizational goals
- Professionalism: Approach others tactfully, react well under pressure
- Quality: Demonstrate accuracy and thoroughness
- Quantity: Meet productivity standards, work efficiently
- Attendance/Punctuality: Consistently be present and on time
- Dependability: Follow instructions, respond to management direction
- Initiative: Offer and ask for help when needed
**Education and Experience:**
High school diploma or equivalent experience is required.
**Skills:**
- Language: Ability to read, write, and communicate effectively with customers and employees
- Mathematics: Ability to perform basic math functions
- Reasoning: Apply common sense to execute instructions
- Computer: Proficiency in Microsoft Office products and retail point-of-sale systems
- Other: Must have a valid drivers license and be able to operate standard and automatic transmissions.
