What are the responsibilities and job description for the Spa Coordinator position at Brasstown Valley Resort & Spa?
ob Summary:
We are seeking a Service Coordinator for our spa to oversee the daily operations of the facility. The Service Coordinator will manage schedules, coordinate appointments, and ensure exceptional customer service for all guests.
Qualifications:
- Previous experience in a spa or similar hospitality environment
- Strong organizational abilities and attention to detail
- Excellent communication and customer service skills
- Ability to multitask and thrive in a fast-paced setting
- Proficient in spa software and booking systems
Responsibilities:
- Efficiently manage spa appointments and schedules
- Welcome and check-in clients, providing top-notch customer service
- Coordinate with spa staff to ensure smooth service operations
- Maintain cleanliness and organization within the spa
- Promote spa services and packages to clientele
- Address customer inquiries and resolve issues professionally
- Assist in managing inventory and ordering spa supplies
- Collaborate with the spa manager to implement new procedures and policies
- Ensure adherence to health and safety regulations consistently
