Assistant Food Services Manager

Department: Deli

Job Title: Assistant Food Services Manager

Purpose: To oversee operations of a natural foods deli with sub-departments to meet Co-op goals for safety, sales, margin, labor expense and represent excellent customer service and professionalism. Work with the management team to ensure consistent support and coverage as needed.

Why work for us?

We are 50 years strong in the community.

We give back to organizations with shared values.

We offer great benefits and competitive compensation.

We are continually innovating and investing in the future.

We offer opportunities for personal and professional growth; about half of our managers were promoted from within.

Tired of working for a company that leaves you feeling like you’re not appreciated? Would you like to join a team that actually enjoys what they do and believes in making a difference?

The Brattleboro Food Co-op is owned by thousands of local shareholders and is committed to improving the quality of life for our community, one meal at a time. We offer competitive wages, great benefits, and an excellent work-life balance.

Status: Reports to Food Services Manager

Customer Service:

• Ensure prompt, friendly, helpful customer service is delivered to customers by all staff.
• Execute selling techniques in all facets of the operation to increase sales.

Product Knowledge, Presentation, and Quality:

• Deeply knowledgeable about all products sold by the deli. Stays current with store and industry trends. Answers internal and external customer questions accurately.
• Knows the dietary attributes associated with all the dishes that are produced, has the ability to create new items with current/seasonal products available throughout the year.
• Expedite food preparation/production with emphasis on quality and speed with all staff members.
• Develop daily menu specials to expand sales and reflect varied specialty diets.
• Create and maintain merchandising displays, signage and stock levels, for all retail spaces.
• Ensure there is a proper rotation and inventory level of products purchased/produced in the department.
• Works diligently with the staff to implement systems/training that allows for consistency within the department.

Maintenance and Conditioning:

• Ensure proper maintenance of all equipment, excellent communication with the Facilities Manager, department managers, contractors, and staff.
• Work closely with staff and managers alike to keep routines and systems in place for the department.

Safety:

• Ensure the department operates in compliance with all food health and safety regulations.
• Implement and maintain all safety protocols by applying systems and training.

Teamwork:

• Work closely with the AFSM, deli counter team and kitchen team to maintain excellent customer service, operational flow, product production, quality, and presentation.
• Coordinates work with other departments to meet Deli objectives and improve upon cross-merchandising/advertising.

Accountability:

• Accepts responsibility for their own actions. Exemplifies honesty, integrity and ethics.
• Keeps a consistent approach to handling staff: expectations, goals, praise, and correction.
• Leads by example, holds themselves to the same (or higher) standard as staff.

Job Specific Functions:

• All aspects of staffing: including interviewing, hiring, training employees, planning, assigning, scheduling, directing work, and covering shifts and/or breaks as needed. Appraising performance: rewarding and disciplining employees, addressing complaints and resolving problems.
• Establish record-keeping procedures and pricing to meet margin goals.
• Monitor waste/compost; implement systems/training to mitigate unnecessary waste/compost.
• Perform various administrative tasks relating to operations and personnel.
• Purchase products for the department as needed: ingredients, packaging/paper products, retail products, etc...
• Coordinate special events with other departments and staff, assist with customer or community events that may pertain to our department or store.
• Keep the workflow of the department on track; great communication maintaining priorities for the department.
• Organize department team meetings. Attends all relative meetings.
• Flexibility to cover any sub-department or work station as needed for the department if there are staffing concerns.
• Other duties as assigned.
• Qualifications
• ServSafe certified in safe food handling.
• Three years’ experience in a supervisory role in food service.
• Three years’ experience in a customer service role.
• Five years’ experience in a food service kitchen environment.
• High school diploma or related education.
• Fluent in English speaking and writing.
• Willingness to work a flexible schedule which includes holidays, nights and weekends.
• Strong knowledge of various dietary needs and preferences, such as vegan, gluten-free, plant-based, etc.
• Great communication skills, including ability to motivate others
• Computer skills; efficient in working with food inventory software, word processing and spreadsheet software.
• Ability to lift 50 lbs, stand on your feet continuously for 8-10 hours and meet all physical demands of the position.
• Excellent communication with managers/staff members alike.
• The ability to multitask/plan for daily needs of the department.
• Superior customer service skills that consistently set the bar for staff.

• ServSafe certified in safe food handling.
• Three years’ experience in a supervisory role in food service.
• Three years’ experience in a customer service role.
• Five years’ experience in a food service kitchen environment.
• High school diploma or related education.
• Fluent in English speaking and writing.
• Willingness to work a flexible schedule which includes holidays, nights and weekends.
• Strong knowledge of various dietary needs and preferences, such as vegan, gluten-free, plant-based, etc.
• Great communication skills, including ability to motivate others
• Computer skills; efficient in working with food inventory software, word processing and spreadsheet software.
• Ability to lift 50 lbs, stand on your feet continuously for 8-10 hours and meet all physical demands of the position.
• Excellent communication with managers/staff members alike.
• The ability to multitask/plan for daily needs of the department.
• Superior customer service skills that consistently set the bar for staff.

At Brattleboro Food Co-op, we do not just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Brattleboro Food Co-op is proud to be an equal opportunity employer.