Clerk - Cheese

Department: Cheese

Job Title: Clerk

Status: Reports to Department Manager

Purpose: To keep cheese displays fully stock and to give prompt and courteous customer service to

meet department objectives.

Why work for us?

We are 45 years strong in the community.

We give back to organizations with shared values.

We offer great benefits and competitive compensation.

We are continually innovating and investing in the future.

We offer opportunities for personal and professional growth; about half of our managers were promoted from within.

Tired of working for a company that leaves you feeling like you’re not appreciated? Would you like to join a team that actually enjoys what they do and believes in making a difference?

The Brattleboro Food Co-op is owned by thousands of local shareholders and is committed to improving the quality of life for our community, one meal at a time. We offer competitive wages, great benefits, and an excellent work-life balance.

Customer Service:

• Assist customers with product questions in prompt, courteous & friendly manner, referring questions to other staff if necessary.
• Takes time to answer questions accurately.
• Help customers place special orders. Explain discounts.
• Respond promptly to front end requests for prices and assistance.
• Keep aisles clear and stays out of customers way while stocking.

Product Knowledge:

• Knowledgeable about most products in department. Continues to learn about new products.

Product Presentation and Quality:

• See “Specific Job Functions”, below.

Maintenance and Conditioning:

• Keep stock on shelves and coolers in clean and orderly condition. Clean shelves and racks as requested by manager.
• Remove cardboard and trash promptly during and at end of shift.
• Return equipment to assigned area. Keep carts and U-boats out of customer's way and don't block traffic.
• Keep equipment in working order. Treat equipment with care and respect. Report state of building problems to manager.
• Participate in periodic inventory and preparation as needed.
• Keep supplies stocked in cheese area; inform manager when supplies needed.

Safety:

• Handle hazardous equipment carefully. Aware of presence of others when using such equipment.
• Use proper lifting techniques.
• Wear appropriate shoes and socks, no sleeveless shirts.
• Mindful of potential hazards to customers and other employees and takes actions to correct hazards.
• Must wear a hat or hair net and an apron.

Teamwork:

• Continue to work while greeting customers in a courteous manner.
• Does own share of grungy tasks as requested by manager.
• Looks at whole department when prioritizing tasks and completes these tasks in a timely fashion.
• Always conscientious about co-workers and works with the team for department efficiency. Give verbal communication to next shift if necessary or written notes if urgent. .
• Comes to work on time.
• Takes breaks when appropriate and comes back from break on time. Let's Frontend know when going on break if by themselves in the department
• Treat shareholders with courtesy, patience, respect. Gives clear direction with input from manager.

Accountability:

• Accept responsibility for own actions. Exemplifies honesty, integrity and ethics.

Job Specific Functions:

• Stock displays and coolers fully without overcrowding; face items that have been stocked; front as necessary.
• Make sure labels are facing customers
• Check dates and rotate older stock to front.
• Make sure items are labelled by a shelf tag or sign.
• Keep fair pace in cutting and wrapping by getting to most needed sections.

• Ability to lift at least 50 pounds.
• Customer service experience preferred.
• Ability to take initiative at all times.
• Familiar or interest in cheese and natural foods.

At Brattleboro Food Co-op, we do not just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Brattleboro Food Co-op is proud to be an equal opportunity employer.