What are the responsibilities and job description for the Automotive Service Advisor position at Brattleboro Ford?
We are proud to be family owned and operated. Brattleboro Ford offers friendly surroundings and a family oriented approach to our business. We offer a generous comprehensive compensation, benefits package, and all the tools you will need to be successful. We are excited to be a part of the community, and are looking for a few good people to add to our family!
Brattleboro Ford has an immediate opening for experienced Automotive Service Advisor to join our winning team!
WE OFFER:
- Medical, Dental and Vision Plans
- 401(k) Retirement Plan with company match
- Ongoing career learning opportunities
- Vehicle Purchase Discounts
- Competitive Compensation
- Flexible Schedule
- Closed Saturday and Sunday
RESPONSIBILITIES:
- Greet customers and assist them with any inquiries they may have.
- Perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle.
- Consult with customer on applicable service specials.
- Document declines for services and ask for follow-up on future service considerations.
- Keep customer informed on completion times, service expenses, and possible changes.
- Service Advisors remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.
- Spend quality time building relationship with the customer.
- Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.
REQUIREMENTS
- Prior experience in automotive service writing, preferred
- Working knowledge of basic car functions, characteristics, and operations
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals
- Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills
- Valid Drivers License
Job Type: Full-time
Pay: $60,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Work Days:
- Monday to Friday
Work Location: In person
Salary : $60,000 - $100,000