What are the responsibilities and job description for the Customer Experience Supervisor position at Braums Ice Cream and Dairy Stores?
Braum's is committed to delivering exceptional customer experiences, and we are seeking a talented Shift Supervisor to help us achieve this goal. As a key leader in our stores, you will be responsible for developing and implementing strategies to improve customer satisfaction, increase sales, and enhance team performance.
About the Role:
- Develop and execute plans to achieve sales growth, improve customer satisfaction, and enhance team performance.
- Coach and mentor team members to enhance their skills and contribute to store goals.
- Foster a culture of excellence, emphasizing the importance of teamwork, customer satisfaction, and continuous improvement.
- Collaborate with other leaders to ensure effective inventory management, kitchen equipment maintenance, and safety protocols.
- Ensure compliance with company policies and procedures.
Key Qualifications:
- Proven track record of success in a leadership role, with a focus on customer satisfaction and team development.
- Strong communication and interpersonal skills, with the ability to build trust and motivate team members.
- Able to adapt to changing business conditions, prioritize tasks effectively, and make informed decisions.
- High school diploma or equivalent required, with previous retail experience preferred.
- Must be at least 21 years old and possess a valid driver's license.
What We Offer:
- Competitive compensation package.
- Opportunities for professional growth and development.
- Comprehensive benefits, including medical, dental, and vision insurance.
- 401k retirement planning with company match.
- Short-term disability insurance.
- Paid vacations.
- Product discounts and more.
