What are the responsibilities and job description for the Shift Team Lead - Customer Experience position at Braums Ice Cream and Dairy Stores?
**Leadership and Development Opportunity:**
Braum's Ice Cream and Dairy Stores is seeking a motivated and experienced Shift Supervisor to lead our store team. The ideal candidate will possess excellent leadership skills, a customer-centric mindset, and the ability to drive sales growth.
**About the Role:**
The Shift Supervisor will be responsible for managing daily store operations, supervising staff, and maintaining high standards of customer service. You will work collaboratively with the Assistant Manager to achieve business objectives and contribute to a positive store environment.
**Key Responsibilities:**
• Teach, coach, and provide leadership to the store crew members.
• Maximize store sales through customer satisfaction and food quality.
• Oversee the shift operations of Braum's food service function, grocery market, and fountain sales.
• Actively participate in monitoring inventory and supply levels, kitchen equipment, safety, and cleanliness as needed.
• Share in responsibility for ensuring that Braum's store policies and practices are implemented and followed accordingly.
**Requirements:**
• Customer focus.
• Work ethic with high standards for integrity.
• Positive approach to training, developing, and interacting with all team members.
• Ability to build a successful team by building an environment of trust.
• Ability to adapt to customer and employee needs as well as store environment conditions.
• Can communicate effectively with leadership team members.
• Follow-up and follow-through discipline.
• Initiate action and achieve goals.
• Organized, detailed, and able to follow practices/procedures.
• Retail experience.
• High School Diploma or G.E.D.
• Must be at least 21 years old.
