General Manager

General Manager

Would you like to be a vital part of a dynamic team that is committed to providing the highest quality mobility equipment and products, wheelchair vans and services?

Join our organization and be a part of a team that makes a tremendous impact by helping the physically challenged elevate their quality of life.

IF THESE WORDS RESONATE WITH YOU: Sales Strategy. People Manager. Problem Solver. Client Centric. Empathetic. Multi-tasker. Mission-driven. Then please read on.

To be successful in our Store Manager/General Manager role, you will be a high performing, sales-minded leader who implements the integration of sales into all store functions in accordance with our organizational vision and mission.

Keep Reading IF:

YOU LOVE TO DRIVE SALES. You are an expert in generating revenue through sales and service in a business to consumer environment. You enjoy engaging with customers and sharing valuable insight about user products. You take ownership of sales performance for yourself and your team. You understand the importance of both sales and service and have a proven track record of exceeding sales goals and metrics while ensuring that world-class service is delivered to each and every customer.

YOU ARE A TRUSTED FINANCIAL STEWARD. You take great pride in being responsible for a store's success. You treat a store's finances as though they were your own. You are constantly aware of and proactively engrossed in budgets, accounts receivable, profit targets, and financial transactions. You are the epicenter of every aspect of store operations and everyone looks to you for solutions.

YOU ARE A MASTER MULTI-TASKER You are comfortable shifting gears multiple times throughout the day without losing focus. You juggle sales, service, daily operations and managing a team with grace and composure. One minute you may be on the sales floor with customers, the next minute, you may be processing accounts receivables and the next minute, you may be interviewing a potential team member. For you, variety is the spice of life and you enjoy a multi-faceted role.

YOU ARE A NATURAL BORN LEADER. You believe in leading by example, creating a strong culture and motivating teams to perform their best. You are a strong communicator who navigates relationships and inspires trust and collaboration. Not only can your team count on you for direction and vision, but customers also appreciate that you go above and beyond to ensure satisfaction.

ESSENTIAL JOB FUNCTIONS MAY INCLUDE:

Within first 30 days:

• Completes necessary training with manufacturers on products

• Learns and understands details of the physical conditions and limitations the Ability Center's clients may have

o Trains with a senior Store Manager/GM to observe, listen and ask questions when it comes to store management and operations

o Fully understands the financial side of the business, sales process and benefits of the company's products

Within the first 60 days and ongoing:

• Manages store workflow, employee job performance and behaviors of all store team, including mediating employee relations

• Fully understands the sales process and his/her first van sale has occurred with the completion of all paperwork for a mobility sale

o Conducts monthly review of financial performance and reports variances to accounting department

• Proficient in utilizing 3 separate software systems that don't "talk" to each other

Within the first 90 days and ongoing:

• Ensures consistent follow-up with leads and generates at least 35% repeat business at store

• Educates customers on vehicles and mobility products through detailed explanations and demonstrations

• Performs a weekly update of accounts receivable and aged inventory status, ensuring consistent follow-ups to avoid (what?)

• Meets budget numbers and manages the day to day store functions efficiently and effectively with few customer issues

By the 6th month and ongoing:

• Fully understands the store operations, product lines, how to structure a deal, get clients the right product, manage and support the team, and maintain a good margin for all sales

• Develops and achieves store profit targets and monitor gross profit to operate within the · store's annual budget provided by finance department

• Gains knowledge and teaches store team on various diseases and conditions affecting the customer base, understanding the limitations and progression of disabilities

• Creates accurate, objective annual performance evaluations and SMART Goals and provides quarterly performance status updates for store employees.

By the 12th month and ongoing:

• As Store Manager/GM, consistently sells 2-3 vans per month for small stores or 4-5 vans per month for large stores

• Hits budget every month

o Store sells all their vans and meets sales revenue goals

o There are very few to no employee issues

Education, Skills & Experience:

3 years of proven sales experience required.

3 years in sales management of a store team of 5 required, retail management experience a huge plus.

Basic knowledge, strong willingness to learn full-size and minivan drop floor vehicles, van rentals, transfer seats, tie downs, hand controls, foot pedal extensions, lifts, extended warranties, and GAP insurance.

Proficient computer skills working with various office equipment, computers and various programs including databases, Word, Outlook, PowerPoint, Excel, etc. required.

Valid drivers license and clean OMV record required. Proven knowledge of the needs of various disabilities and the disabled is highly preferred. Background or experience in the Automotive, Power Sports, or Equipment Dealership setting is a plus.

Bilingual a plus.

Job Type: Full-time

Pay: $64,980.00 - $79,420.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Education:

• High school or equivalent (Preferred)

Experience:

• Direct sales: 2 years (Preferred)
• Customer relationship management: 2 years (Preferred)
• Management: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $64,980 - $79,420