Sales Development Representative (SDR)
Department : Customer Experience
Reports To : Product Specialist Team Lead
We’re hiring for two SDR positions with the following shifts :
- Shift 1 : 8 : 00 AM – 5 : 00 PM EST (1-hour lunch break)
- Shift 2 : 11 : 00 AM – 8 : 00 PM EST (1-hour lunch break)
Job Summary
Brava is looking for two energetic and customer-focused Sales Development Representatives (SDRs) to be the first point of contact for homeowners exploring Brava’s premium roofing products. In this role, you will engage prospective customers, qualify leads, and guide them through their buying journey, ensuring an exceptional experience from start to finish.
This is an excellent opportunity for goal-driven professionals who thrive in a fast-paced environment, love connecting with people, and are eager to grow in sales. We provide a structured sales process, cutting-edge tools, and a collaborative team to set you up for success.
Key Responsibilities
Lead Qualification & Sales Engagement
Serve as the main point of contact for homeowners, helping them navigate their roofing journey with Brava.Qualify leads based on specific criteria, ensuring only highly qualified leads are passed to Product and Referral Specialists.Conduct sales discovery calls to understand customer needs, answer questions, and introduce Brava’s product offerings.Schedule and coordinate meetings between qualified leads and Product Specialists to discuss product features and benefits.Guide homeowners through the final steps, including getting connected with a contractor and making their purchase decision.Customer Relationship Management & Sales Operations
Accurately record and manage all lead interactions in Salesforce CRM to track customer progress and sales pipeline activity.Maintain a self-starter mindset, proactively bringing new lead generation and customer engagement ideas to sales meetings.Participate in team meetings, training sessions, and sales appointments to continuously refine sales skills.Additional Responsibilities
Work closely with Product Specialists, Referral Specialists, and Sales teams to improve the lead qualification and conversion process.Ensure an exceptional customer experience, creating a positive and seamless journey for homeowners.Other duties as assigned.Required Skills & Competencies
E xcellent verbal and written communication skills, with a natural ability to build rapport over the phone.Strong customer service and interpersonal skills, with a passion for helping people.Proactive, goal-oriented, and self-motivated, with a drive to meet and exceed targets.Effective time management and organizational skills, with the ability to handle multiple leads simultaneously.Comfortable working both independently and collaboratively in a team-driven environment.Proficiency in Microsoft Office Suite and experience with CRM tools (Salesforce preferred).Experience
At least one year of sales, customer service, or related experience.Previous experience working with homeowners, home improvement, or building materials is a plus.Work Environment & Physical Requirements
Full-time position with two available shifts.Remote or hybrid work environment, depending on location.Prolonged periods of sitting, with occasional standing and walking.Must be able to lift and move up to 15 lbs as needed.Why Join Brava?
Brava is a fast-growing company revolutionizing the roofing industry with high-quality, sustainable roofing solutions that combine beauty, durability, and eco-friendliness. Join us as we scale and innovate, making a lasting impact on homeowners and professionals alike!
But we’re not just selling roofing solutions - we’re creating an unparalleled customer experience in the industry. As an SDR, you’ll have the opportunity to hone your sales skills, work with a supportive team, and grow your career in a fast-paced, high-energy environment.
If you're ready to make an impact, learn, and succeed, we’d love to hear from you. Apply today and take the first step toward an exciting future at Brava! 🚀
