What are the responsibilities and job description for the Service Technician - Audio Video position at Bravas?
Job Description
Job Summary:
The Bravas Service Technician is responsible for servicing products at client job sites. He or she must have the ability to trouble shoot all aspects of A/V components. The Service Technician will provide excellent quality of service and client experience while meeting industry standards and ensuring accurate revenue reflection.
Duties and Responsibilities:
Diagnose and resolve issues with installed systems such as Control4, Lutron Homeworks, Savant, and Crestron.
Utilize remote access to repair network-based solutions and ensure system stability.
Set up remote monitoring systems and enroll clients in appropriate support plans.
Coordinate with the Service Manager to track and address recurring issues effectively.
Honestly and accurately coordinate with Tech Support provided by manufacturers
Manage advanced replacements and ensure timely procurement of necessary parts.
Work with the small projects team to identify upsell opportunities and replacement sales.
Accurately set completion deadlines and expectations for clients
Set up, configure, program, and troubleshoot networks, control systems, audio visual and surveillance equipment
Review, react, & update daily work orders in job management software
Ensure precise time clock entries and job costing.
Client training and customer service.
On call rotation maybe required
Local travel to job sites required
Provide training or communication to disseminate pertinent information as required
Fiscal responsibility for all assets assigned and property within Technician’s care
Customer service, including the ability to work with high profile and high demand customers
Guardianship and preservation of client confidentiality and network/home security
Adhere to all state and federal laws, including strict compliance with traffic laws.
Knowledge/Skills/Abilities:
Must possess an understanding of all systems including audio, video, security, lighting, and integration of all installed brands (Control4, Lutron, Savant, Crestron, DSC, Clare)
Must be able to read home schematics, plans or CAD Drawings
Basic wiring and connectivity skills as it pertains to low voltage standards
Trouble Shooting Skills Are Essential
Basic computer skills, with the ability to become competent in in-house job management software
Qualifications:
High school diploma or equivalent
Excellent communication skills and the ability to work effectively in a team environment
Basic computer skills with the ability to become competent in in-house job management software
Valid driver’s license, clean driving record, and pass a criminal background check
Security License Or Experience Preferred
Physical Requirements:
Prolonged periods of standing, stooping, or bending may be required
Must be able to lift and carry up to 60 pounds
Ability to work in tight spaces and at ladder height
Ability to work in varying environmental conditions, including exposure to hot and cold temperatures
Additional Information
BRAVAS offers competitive salaries, bonuses, medical/dental/vision insurance, prescription drug coverage, health savings account, flexible spending accounts, 401(k) plan, PTO and holiday pay.
A job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
All candidate information will be kept confidential according to EEO guidelines.
Company Description
BRAVAS is the #1 traditional custom integrator nationwide, installing and servicing high-end home automation solutions for predominantly residential customers. Focused on the luxury market, BRAVAS completes more than 3,400 residential and commercial projects across the U.S. every year. Working with homeowners, designers, architects, and builders, BRAVAS creates state-of-the-art smart home technology solutions that include everything from lighting, shades, and A/V to networking, security systems, power management, and more.
BRAVAS is the #1 traditional custom integrator nationwide, installing and servicing high-end home automation solutions for predominantly residential customers. Focused on the luxury market, BRAVAS completes more than 3,400 residential and commercial projects across the U.S. every year. Working with homeowners, designers, architects, and builders, BRAVAS creates state-of-the-art smart home technology solutions that include everything from lighting, shades, and A/V to networking, security systems, power management, and more.
Job Summary:
The Bravas Service Technician is responsible for servicing products at client job sites. He or she must have the ability to trouble shoot all aspects of A/V components. The Service Technician will provide excellent quality of service and client experience while meeting industry standards and ensuring accurate revenue reflection.
Duties and Responsibilities:
Diagnose and resolve issues with installed systems such as Control4, Lutron Homeworks, Savant, and Crestron.
Utilize remote access to repair network-based solutions and ensure system stability.
Set up remote monitoring systems and enroll clients in appropriate support plans.
Coordinate with the Service Manager to track and address recurring issues effectively.
Honestly and accurately coordinate with Tech Support provided by manufacturers
Manage advanced replacements and ensure timely procurement of necessary parts.
Work with the small projects team to identify upsell opportunities and replacement sales.
Accurately set completion deadlines and expectations for clients
Set up, configure, program, and troubleshoot networks, control systems, audio visual and surveillance equipment
Review, react, & update daily work orders in job management software
Ensure precise time clock entries and job costing.
Client training and customer service.
On call rotation maybe required
Local travel to job sites required
Provide training or communication to disseminate pertinent information as required
Fiscal responsibility for all assets assigned and property within Technician’s care
Customer service, including the ability to work with high profile and high demand customers
Guardianship and preservation of client confidentiality and network/home security
Adhere to all state and federal laws, including strict compliance with traffic laws.
Knowledge/Skills/Abilities:
Must possess an understanding of all systems including audio, video, security, lighting, and integration of all installed brands (Control4, Lutron, Savant, Crestron, DSC, Clare)
Must be able to read home schematics, plans or CAD Drawings
Basic wiring and connectivity skills as it pertains to low voltage standards
Trouble Shooting Skills Are Essential
Basic computer skills, with the ability to become competent in in-house job management software
Qualifications:
High school diploma or equivalent
Excellent communication skills and the ability to work effectively in a team environment
Basic computer skills with the ability to become competent in in-house job management software
Valid driver’s license, clean driving record, and pass a criminal background check
Security License Or Experience Preferred
Physical Requirements:
Prolonged periods of standing, stooping, or bending may be required
Must be able to lift and carry up to 60 pounds
Ability to work in tight spaces and at ladder height
Ability to work in varying environmental conditions, including exposure to hot and cold temperatures
Additional Information
BRAVAS offers competitive salaries, bonuses, medical/dental/vision insurance, prescription drug coverage, health savings account, flexible spending accounts, 401(k) plan, PTO and holiday pay.
A job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
All candidate information will be kept confidential according to EEO guidelines.
Company Description
BRAVAS is the #1 traditional custom integrator nationwide, installing and servicing high-end home automation solutions for predominantly residential customers. Focused on the luxury market, BRAVAS completes more than 3,400 residential and commercial projects across the U.S. every year. Working with homeowners, designers, architects, and builders, BRAVAS creates state-of-the-art smart home technology solutions that include everything from lighting, shades, and A/V to networking, security systems, power management, and more.
BRAVAS is the #1 traditional custom integrator nationwide, installing and servicing high-end home automation solutions for predominantly residential customers. Focused on the luxury market, BRAVAS completes more than 3,400 residential and commercial projects across the U.S. every year. Working with homeowners, designers, architects, and builders, BRAVAS creates state-of-the-art smart home technology solutions that include everything from lighting, shades, and A/V to networking, security systems, power management, and more.
