Medical Office Assistant

Description

About Braver

Braver is on a mission to solve the twin crises of access to care and quality of care in the child anxiety epidemic. We believe all anxious kids should get help, help that actually works.

We build on a decade of work by co-founders, child psychologist Abbe Garcia, PhD and child psychiatrist Brady Case, MD, getting exposure therapy out of offices and into the real world, where we can see and act on the avoidance behaviors and family interactions that perpetuate anxiety. Our innovative care model enables our team to work alongside kids and families in homes, schools, and wherever anxiety lives. We believe the most effective care for our patients is delivered through a blend of field visits, telehealth sessions, group therapy and family sessions. To ensure maximum reach and impact, our doctors and clinicians are supported by a team of Mobile Exposure Coaches, by the proprietary technology of our Braver mobile app, and by a collaborative and caring work environment.  

Our Core Values

• Be Real – Come as you are. The willingness to be vulnerable and make mistakes creates opportunities for curiosity, joy, delight, connection, and purpose.
• Choose the Challenge – Seek worthy risks. Every situation, even ones we find difficult, creates choices, and each choice is just the first step of many on a longer journey. We strive to create chances for all of us to choose our challenges, rise to the occasion, and set new goals in new ways. We all can do hard things.
• Empower Growth – Everyone has a role in the journey. Our team of providers, patients, family members, and peers are all working toward empowering one another with knowledge, support, and compassion. We can all be a part of the solutions we seek, and a new community of caring, powerful people.
• Reinvent the Rules – Some rules need to be reimagined, reformed, or rewritten altogether. We question rules, challenge the status quo, and devise alternatives.
• Raise the Standard – Mental healthcare for anxious kids is usually unavailable and rarely offers what we know works best. We set the bar higher to help kids and families, serve as an example of what more effective, accessible, sustainable care can be, and prove that good care leads to good outcomes.

About the Role

The Medical Office Assistant is a full-time position providing a variety of administrative assistance to the company. This individual will be the first point of contact for Braver, and will exhibit a professional and friendly demeanor that reflects Braver’s values and culture. This individual will also provide general administrative and office support to the clinical and management teams. 

• First point of contact for new inquiries and referrals: triage inquiries from website forms, phone messages, faxes, and emails 
• Patient intake scheduling and assistance with ongoing clinical staff appointment management
• Assist with communication in the coordination of patient care (with primary care practices, insurance companies, pharmacies, etc.)
• Provide general administrative support to clinical and management team
• Provide backup communication support for coaches
• Provide general office assistance (manage supply orders, sort mail, facilitate food orders as needed, maintain general office tidiness, miscellaneous errands) 

What We Offer

Braver offers a generous benefits package including paid holidays, a 401k plan with company matching, medical insurance with employer contributions, as well as a robust Paid Time Off (PTO) package.

Compensation: Hourly and salaried options available; rate commensurate with experience

Our Commitment to Diversity, Equity and Inclusion

Braver is an open and welcoming place to work, and we value diversity in all its forms. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Requirements

About You

• Bachelor’s or Associate's Degree and/or 1-2 years relevant experience
• Exceptional organizational skills and attention to detail
• Excellent communication skills across various platforms (extensive phone, email and other communication with families required)
• A warm, patient, and flexible demeanor
• Discretion with sensitive, confidential information
• Excellent problem-solving abilities and willingness to collaborate
• Ability to multitask and prioritize while working in a fast-paced environment
• Proficiency with Google Workspace (Google Drive, Google Docs, Google Sheets, etc)
• Desire to work in an entrepreneurial, mission-driven environment
• Enjoy speaking with kids and families  
• Proactive rather than reactive
• Proof of COVID-19 Vaccination