What are the responsibilities and job description for the Senior IT Field Engineer position at Braver Technology?
Description
Braver Technology is one of the region's largest IT support organizations! We are seeking an experienced L2/3 Field Engineer to join our IT Staff. This is a great opportunity to work and learn in a professional yet fun atmosphere. Candidate should have a great personality and enjoy working in a team environment.
This is a full-time hybrid position with excellent benefits package and room for growth! Candidate MUST be located in a commutable the Boston, MA area. The L2/3 Field Engineer will go service client sites 2-3 days a weekly, on average. Work from home or our office but local client travel is a must.
Required Skills & Experience
- 3-5 years experience in a desktop & server support environment and IT field work
- ConnectWise & RMM experience strongly preferred!
- Ability to work closely with executives in an array of professions.
- Must be able to build and maintain strong professional relationships with clients.
- Cloud infrastructure, especially Azure experience necessary.
- Advanced M365 knowledge from inception to maintenance using existing toolsets to solve problems.
- Ability to problem solve using Microsoft platforms (e.g. Azure, M365, Active Directory, all current flavors of Windows)
- Strong experience with servers, routers, switches, firewalls, VPN
- Knowledge of networking principles, what they mean, and how they interact (TCPIP, DNS, DHCP, LAN/WAN)
- Experience installing, troubleshooting, and maintaining peripherals (scanners, printers, etc.)
- Experience troubleshooting standard hardware issues and running diagnostics
- An understanding of standard IT Security practices (virus remediation, firewalls, phishing, etc.)
- IT Project skills: server projects, virtualization, migrations, onboarding, etc.
Nice to have skills – but not required
- Basic Apple, Mac OS, and iOS troubleshooting experience a plus
- Understanding backup and disaster recovery concepts
- MCSE or MCSA preferred
- Virtualization experience preferred
Typical Responsibilities & Duties
- Providing on-site & remote support to clients in the Boston, MA area with issues ranging from simple desktop configuration and network troubleshooting to firewall implementation and support/maintenance related to Windows Server, Azure & Exchange Online.
- Supporting Windows Servers, LAN/WAN, TCP/IP, Network Security, VPN connections, software upgrades and implementations, network devices, backups and disaster recovery plans.
- Communicating effectively with clients via phone and email, responding to all requests and concerns in a timely fashion. Explaining resolutions, answering questions, and providing professional advice as needed
- Actively collaborating in the development and maintenance of IT Support processes by Identifying infrastructure system needs and providing feedback for development. (we want your feedback!)
Salary Benefits Schedule
We pay based on skill level and experience. We do not mind paying for great people with great personality and experience.
Typical Schedule: Working hours are 8:30AM-5:00PM Eastern Time with a one week on-call rotation every 14 weeks after you have been in the role for a few months.
You must be located in commutable distance to client sites in the Boston area & you will be reimbursed for mileage!
- When not at client sites, you can work from your home office!
