Jr. Private Banker

Bravera Bank is hiring for a Jr. Private Banker in Dickinson, ND. Bravera is an employee- and director-owned company that is committed to helping our employees forge a new path in their career. We work together to drive continuous improvement which enhances the customers experience and keeps our organization moving forward.

The Jr Private Banker role requires a strong understanding of products and services in Retail, Digital Banking, Commercial Lending, Bravera Wealth and Bravera Insurance. This position is responsible for retaining and facilitating deposit growth by collaborating with commercial and ag lending teams as well as Wealth and Insurance. They are also responsible for cross selling deposit accounts and services to existing and new customers. There will be a strong focus on retaining and increasing existing customer relationships.

Measures of Success

1. Develop collaborative partnerships with team members, Wealth and Insurance to best serve clients. Become the liaison (“quarterback”) between customer and team members.
2. Execute strategies to build and foster relationships with clients to improve customer retention including cross-selling products and services, proactive personalized outreach, effective resolution of servicing issues, monitor and seek customer feedback, etc.
3. Contributes to the bank’s financial success by being a trusted Advisor by effectively communicating and listening to customers.

Duties & Responsibilities

1. Ensure that active top clients are being identified and actively communicated with expert service and highly personalized interaction.
2. Connects customers across all lines of business of Bravera.
3. Build effective relationships with internal/external stakeholders.

(50%) Retention and Maintenance of Existing Customers-

1. Consults with customers over the lifecycle of the relationship to uncover needs, educate, and advise on product and service alternatives that align with the customer’s financial objectives.
2. Manages the retention and expansion of customer relationships through a contact strategy (outreach and pre-planned appointments) and ongoing review the customer’s financial needs.
3. Collect information directly from customers regarding income, assets, investments, and credit; analyze information to develop customized plans identifying banking options and services that will best meet customers’ financial needs and goals.
4. Identify customer needs and goals for business, mortgage, retirement and investment services, then partner closely with partners in those areas.
5. Ensure understanding and compliance with all Bank regulations, policies and procedures.

(30%) New Business Development-

1. Proactively acquire new affluent consumer and small business customers, particularly new to bank Deposit Relationships.
2. Proactively develop external networks for referral sources that generate prospects and create visibility in the marketplace.

(20%) Collaboration with Insurance, Wealth and Digital -

1. Provide information to internal partners to further enhance the customer experience.
2. Identify opportunities to leverage partners and connect customers with the appropriate partner or relationship manager to meet their needs.

Additional Responsibilities

1. Provides day-to-day training and support to other employees, specific customer issues and queries, and assistance with operational processes.
2. Performs sales and service support activities to meet customer needs and maintain overall service levels.
3. Collaborate with peers and team members to ensure delivery of superior customer.
4. Develops rapport and instills confidence with the customer to develop credibility and earn their trust.
5. Must maintain a high level of confidentiality and professionalism regarding all employee and customer issues and information.
6. Fully understand and adhere to current banking regulations, policies, and procedures related to digital banking compliance and overall safety and soundness.
7. Responsible for promoting the organization in the community through participation in various civic and community events, activities, committees and organizations.
8. The employee will adhere to all banking rules and regulations, including but not limited to the requirements of the Bank Secrecy Act. In addition, the employee will be proactive in the prevention of illegal activities, will vigilantly look for activities that may constitute any type of fraud including money laundering, and will report any suspicious activity to the BSA Officer.

Qualifications

• Education: Secondary education in Business, Finance, or a related field preferred.

• Experience: 4 years of customer service experience or equivalent demonstrated through one or a combination of the following: work experience, training, education.

• Well networked in respective market or willingness to develop the network.
• Exceptional cross-functional collaboration & team skills; with a focus on cross-group collaboration.
• In-depth knowledge of Personal and Commercial credit and non-credit products.
• In-depth sales and customer service skills.
• In-depth business development skills with successful track record.
• Expert relationship management skills.

Location

Dickinson, ND

Benefits

To support this, we provide a competitive and rewarding compensation package which includes a competitive salary, incentive compensation opportunities, retirement plan with company match, health insurance, paid holidays, paid time off (PTO), paid community volunteer time and stock opportunities. As a learning organization, we are committed to investing in the growth and development of our team members, offering training opportunities and tuition reimbursement.

Our Values

• Give and earn trust. We support and empower one another to earn trust through accountable performance.
• Learn, teach and mentor. We are a learning organization that invests in growth and development.
• Collaborate and innovate. We work together to drive continuous improvement to enhance your experience.

Want to learn more about careers with Bravera? Go to bravera.bank/careers.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing or action, including an investigation conducted by the employer or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).