Sales & Event Coordinator

Description

SUMMARY:  The Sales & Event Coordinator is primarily responsible for proactively supporting and representing the sales department a flexible, professional, and courteous manner. In addition to providing administrative support, the coordinator will also handle group and event bookings with guidance of management and be responsible for coordinated servicing details for meetings, social events, conferences, and weddings and managing group reservations.

Essential Job Functions:

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain positive guest relations at all times and assist with sales team's day to day activities.

• Process proposals, contracts, banquet event orders and other paperwork for groups and events.
• Serve as sales and service support for catering and group clients by qualifying all requests and inquiries.
• Assist the Catering Event Manager in providing service to group and meeting contacts, arranging details for groups and meetings, weddings, and social events by communicating information to staff and clients, overseeing functions.
• Prepare and distribute all Regret and Thank You letters, Amenity Requests, and Group Resumes and Banquet Event order packets in a timely matter.
• Manage group housing blocks and billing deposit schedules. 
• Handle any marketing projects assigned including creating flyers, website edits or managing online lead chennel sites.
• Attend weekly in-house meetings to discuss upcoming groups and their requirements.
• Confirm all details and or/changes of the sales contract.
• Make arrangements for sales’ VIP clients.
• Keep informed on current industry trends, regarding food and beverage, meeting coordination, client service, and client business needs.

• Cultivate collaborative, mutually supportive relationships with and among customers, community, sales office, and hotel staff.
• Assist with pre-opening and long-range sales and marketing strategies to optimize revenue and profitability.
• Develop, achieve and track personal sales goals.
• Assist with arranging and conducting special events, site inspections, and off-site presentations for potential clients.
• Maintain client files and update information daily in accordance with established departmental policies and procedures.
• Assist in developing and implementing sales plans.
• Establish and follow Sales Office Standards.
• Respond to corporate client requests in a timely manner.
  • Promote teamwork and quality service through daily communication and coordination with other departments. 
  • Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
• Perform any projects assigned by management team.

Associate is held accountable for all duties of this job and other duties as assigned.

Qualifications

Experience & Education:

• High school diploma or equivalent
• Previous hospitality sales or service experience
• Basic knowledge of Microsoft Office and Excel
• Basic math skills
• Ability to work well independently and collaboratively
• Willingness and ability to promote a positive team member culture and core values
• Must speak fluent English

Job Requirements:

• Must be a United States citizen or possess a valid work permit
• Must be able to read, write, and speak English
• Must have exceptional communication skills
• Must be able to accurately follow instructions, both verbally and written
• Must have basic computer skills including Microsoft Office
• Must be detailed orientated and work well under pressure
• Must be able to work in a fast paced environment
• Organizational skills including time management, prioritizing, detail oriented
• Must be professional in appearance and demeanor
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Must have the ability to deal effectively and interact well with employees
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner