What are the responsibilities and job description for the Desktop Technician position at Bravo Technical Resources?
Job Details
no c2c help
ONLY looking for 2-4 years
100% On-Site near Downtown Houston
POSITION OVERVIEW:
The Desktop Technician provides support in the areas of end-user support requests, onboarding, offboarding, asset management, printer management, and networking within the Information Technology department. Is a self-starter who can be the sole point of contact for a remote office, but also participate in a strong IT team environment.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
End-User Support:
The Ideal candidate will have the following:
ONLY looking for 2-4 years
100% On-Site near Downtown Houston
POSITION OVERVIEW:
The Desktop Technician provides support in the areas of end-user support requests, onboarding, offboarding, asset management, printer management, and networking within the Information Technology department. Is a self-starter who can be the sole point of contact for a remote office, but also participate in a strong IT team environment.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
End-User Support:
- Quickly and efficiently resolve requests for various issues
- OS/Software/Hardware support (Windows 10, Office 365)
- User and asset management through Active Directory, Azure and Intune
- Desk and Mobile phone support
- Handle licensing and purchase requests as needs arise
- Printer and scanner installations and management
- Assist with physical office moves and end-user setups
- Understand and configure TCP/IP network infrastructure
- Strong troubleshooting skills a must
- Self-starter with a strong drive to be a part of a team
- Strong communication skills
- Visits to multiple offices in the area to resolve on-site issues
- Ability to travel when needed
- Determine equipment and licensing needs for all incoming employees.
- Create POs, tickets, tasks, etc. to communicate equipment purchasing and/or licensing needs once approval received.
- Administer, create, and manage Active Directory, Office 365
- Ability to maintain accurate asset inventory
- Disable all user access (email, licensing, software, fob, etc.) and collect equipment.
- Back up all data, clean up computer, and update assets.
- Track computer inventory.
- Receive and deploy new computer equipment
- Produce asset reports for each location and entity
- Smartly reuse equipment where available
The Ideal candidate will have the following:
- Bachelor of Business Administration or equivalent degree from an accredited university or trade school
- 3-5 years of work experience providing departmental technical support
- Excellent communication skills (both verbal & written)
- Strong organizational skills
- Technical writing skills
- Proficiency with Microsoft Word, Excel, PowerPoint and Outlook applications and mobile apps
- Experience in various technology solutions (software, hardware, subscriptions)
- A , Network , or MS certification preferred
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
